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How to Create Winning CX Surveys for Bank Customers

InMoment XI

Banks can and should engage with customers via CX surveys and other feedback methods to see what customers love about the experience and what might need a little tweaking. But what best practices should you follow to create winning CX surveys for bank customers? Relationship Surveys. Transactional Surveys.

Banking 493
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Customer Survey Statistics: Everything You Need to Know

InMoment XI

All types of businesses leverage customer surveys , and they’re as important for small, growing businesses as they are for established corporations. When you’re creating a customer survey, whether it’s for the first time, or something you do each year, it’s helpful to understand what to expect. What is a good survey response rate?

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Download the eBook: Can Tech Help Battle Problematic Gambling? 

Optimove

Responsible gambling tools are emerging as trust and loyalty boosters, with 75% of players appreciating their inclusion, Optimove survey reveals. The post Download the eBook: Can Tech Help Battle Problematic Gambling? Responsible gambling measures can reduce churn and increase player retention. For more insights, request a demo.

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How Quick Service Restaurant Brands Can Drive Profitable Guest Experience Programs

InMoment XI

With this goal in mind, InMoment gathered the three most important steps quick service restaurants can take to achieve better guest experiences in our new eBook, “How Food Services Brands Can Evolve Guest Experience Programs.” You can learn more about customer listening best practices in our eBook here!

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Get More Responses With Automated Voice Surveys

Get the masterclass for CX professionals on automated voice surveys by phone. This eBook from IVR Technology Group walks you through the basics of collecting fresh and accurate customer feedback in the most frictionless way possible. Get the eBook to learn more.

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Four Tips for Using Customer Data to Improve the E-Commerce Experience

InMoment XI

InMoment’s Digital Intercept solution has the ability to capture rich data from logged in users when they’re taking a survey. The technology uses tags that are customised to your businesses to provide helpful links, ultimately resolving concern and complaints, or “solve in survey,” before customers have to call into the contact centre.

Tips 493
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How to Improve the Contact Center Experience in 5 Easy Steps

InMoment XI

Using automation within online chats, online reviews , or survey feedback, for example, allows your brand to direct customers to solutions for smaller problems. Click here to learn even more about these processes in our full-length contact center eBook.

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How to Make Every Survey a Top Customer Experience!

We’ve all had surveys that we’d rather forget, and there are so many ways a well-intentioned survey can go terribly wrong. To help supercharge your surveys, we’re providing you with the four key elements of a brand-building survey program.