Experience Matters

OCTOBER 2, 2017

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2017. This is the fifth year of this study that includes Net Promoter® Scores (NPS®) on 299 companies across 20 industries based on a study of 10,000 U.S. consumers.

Net Promoter Score 133

Net Promoter Score Study Report NPS 133

SurveySparrow

FEBRUARY 7, 2024

Net promoter score is crucial for measuring patient satisfaction and loyalty in the healthcare industry. What is Healthcare Net Promoter Score? Healthcare Net Promoter Score measures the likelihood of patients recommending a healthcare provider’s services to friends or family.

Net Promoter Score 52

Net Promoter Score Healthcare NPS Effort Score 52

AskNicely

AUGUST 15, 2018

You have a Net Promoter Score (NPS). How did you get that score? The best way to determine your social capital from a customer happiness perspective is through NPS. Since its introduction in 2003, this simple metric has become the go-to way of measuring loyalty with study after study showing its worth.

Net Promoter Score 150

Net Promoter Score NPS How To Study 150

Experience Matters

OCTOBER 11, 2016

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2016. This is the fifth year of this study that includes Net Promoter® Scores (NPS®) on 315 companies across 20 industries based on a study of 10,000 U.S.

Net Promoter Score 120

Net Promoter Score Study Report NPS 120

AskNicely

AUGUST 8, 2018

You’ve got the buy-in from your company and have created a top-notch Net Promoter Score program. You’re getting your scores and the first question everyone asks is “How do we get our scores to go up?”. Here are the top five ways to increase your NPS scores: 1. Close the loop. Alex, how was today’s flight?”.

Net Promoter Score 150

Net Promoter Score NPS Case Study CRM 150

Genroe

JULY 26, 2022

Real world data from companies that show how much and how quickly they were able to improve their Net Promoter Score. The post [Case Study] Net Promoter Score®: How Much and How Fast You Can Improve appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

Net Promoter Score 52

Net Promoter Score Case Study Study B2B 52

Experience Matters

OCTOBER 13, 2015

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2015. This is the fourth year of this study that includes Net Promoter® Scores (NPS®) on 291 companies across 20 industries based on a study of 10,000 U.S. See the NPS Benchmark Studies from 2012 , 2013 , and 2014.

Net Promoter Score 120

Net Promoter Score Study Report NPS 120

AskNicely

NOVEMBER 30, 2017

I didn’t know how to study or really where to start. In fact, one of the most common questions I get is around what makes a good net promoter score. So, what is a good net promoter score, anyway? It’s a critical question for many of our customers, and it’s one that I get all the time.

Net Promoter Score 150

Net Promoter Score Effort Score NPS Social Media 150

InMoment XI

SEPTEMBER 27, 2023

Derek Eccleston, Director, XI Insights and Consultancy at InMoment Paul Smith, Global Marketing Director at NPSx by Bain & Company In the ever-evolving landscape of the UK insurance sector, understanding the pulse of customer perception and loyalty is paramount. What’s the Score for Insurance Brands?

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

SurveySensum

APRIL 14, 2023

It is crucial for a business to focus on giving services/products that satisfy its customers. The more satisfied the customers are, the more brand loyalty will be. So, how can a business understand whether its customers are satisfied or not? Customer feedbacks! What is the Net Promoter Score?

Net Promoter Score 52

Net Promoter Score Examples Survey NPS 52

InMoment XI

SEPTEMBER 20, 2023

By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries.

Net Promoter Score 260

Net Promoter Score NPS Retail Trends 260

SurveySparrow

NOVEMBER 25, 2019

Because no enterprise of today, that visions success would settle for a satisfied or happy customer! Super-happy customers, that’s wholly and solely the need of the hour. When customers are super happy with your product/service they are bound to spread the news to their friends and family. What is Net Promoter Score (NPS)?

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Net Promoter Score NPS Survey Metrics 90

Genroe

OCTOBER 16, 2023

In this video, Wolters Kluwer Asia Pacific staff, including the CFO/COO, discuss the links they have uncovered between Net Promoter Score data and key business metrics.

Case Study 52

Case Study Net Promoter Score Study NPS 52

Genroe

FEBRUARY 10, 2020

We performed some Net Promoter Score comment coding work for a successful Australian health fund called nib health insurance. At the time nib had recently de-mutualised and was very focused on providing its customers with the best levels of service possible.

Net Promoter Score 59

Net Promoter Score Customer Satisfaction Insurance NPS 59

SurveySparrow

JUNE 27, 2021

The reason for these sleepless nights could be many things, out of which, what your customers think of your product or brand, and whether they like your business enough to recommend others are the two most common ones. Every business owner’s biggest dream is to grow their business and make customers happy.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

SurveySparrow

JANUARY 13, 2021

Like the customer net promoter score, eNPS or employee net promoter score helps gauge employee loyalty and engagement. But, before digging deep, let’s begin with a brief definition first… What is Employee Net Promoter Score? What’s more?

Net Promoter Score 52

Net Promoter Score Culture How To Effort Score 52

Genroe

OCTOBER 16, 2023

The post [Case Study] Turning NPS Into Business Improvement Initiatives at Manheim appeared first on Genroe | Customer Experience | Net Promoter Score. Uncover how Manheim leveraged NPS data to launch 110 business improvement projects in 18 months, paving the way for growth in our insightful webinar.

Case Study 52

Case Study Net Promoter Score NPS Study 52

AskNicely

NOVEMBER 20, 2018

With humble beginnings in the fitness industry, they have grown dramatically to offer billing, customer call center management, and collections in all kinds of industries. That’s 22 million opportunities to get the customer experience right — or wrong. They use this data to set employee KPIs around their scores.

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Case Study Study Net Promoter Score NPS 150

Experience Matters

JULY 24, 2017

In our Q1 2017 UK consumer benchmark study, we asked 5,000 UK consumers to provide Net Promoter® Score (NPS®) ratings for the companies that they had interacted with during the previous 90 days. That shouldn’t be a surprise, because improving customer experience is the path to better NPS. NPS benchmark study.

Net Promoter Score 120

Net Promoter Score NPS Transportation Insurance 120

InMoment XI

MAY 10, 2022

Customer loyalty has become more elusive in the past few years. As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. 5 Ways to Build Customer Loyalty in Retail.

Retail 493

Retail Net Promoter Score Loyalty Programs Effort Score 493

Retently

JUNE 28, 2023

While the price of your product undeniably affects customer perception, does it also have an effect on satisfaction? Are customers more satisfied with your product if it costs more, and would raising your prices positively impact metrics like Net Promoter Score®? This can affect customer sentiment and satisfaction.

Customer Satisfaction 146

Customer Satisfaction Net Promoter Score Fashion B2C 146

Genroe

OCTOBER 23, 2018

You may have heard of it but just exactly what is the Net Promoter Score and why is everyone talking about it? This is an introduction to this widely used customer feedback metric and how you can use it to drive improvements in your business. The post Net Promoter Score®: What, Why and How appeared first on Genroe.

Net Promoter Score 40

Net Promoter Score Case Study NPS Metrics 40

AskNicely

OCTOBER 29, 2018

Net Promoter Score opened their eyes to member experience. Acting on their customer feedback in real time allowed Genesis to address issues and engage with members before they were in danger of losing them. Download the full case study to find out how Genesis achieved all of the above and more with NPS.

Case Study 150

Case Study NPS Study Net Promoter Score 150

Genroe

JUNE 26, 2023

Discover how CyberCX transformed their customer experience, boosting NPS and amplifying business growth with a comprehensive CX program. The post [Case Study] Transforming the Digital Frontier – CyberCX’s Successful Customer Experience Program appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

Case Study 52

Case Study Net Promoter Score Study Customer Experience 52

InMoment XI

JUNE 14, 2022

PLG relies on the product itself as the primary driver of customer acquisition, conversion and expansion. Customer experience (CX) metrics have an important role to play in this strategy—something I explored in-depth in a previous post: Customer Experience in the Era of Product Led Growth. Where are the bottlenecks?

Metrics 260

Metrics Net Promoter Score Effort Score NPS 260

Retently

AUGUST 29, 2022

One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. NPS Measures Customer Satisfaction, Not Public Opinion.

Social Media 158

Social Media NPS Net Promoter Score Marketing 158

Amity

JULY 4, 2017

This post is a collaboration with our partner Wootric , the Net Promoter Score platform for boosting customer happiness. NPS is a simple one-question survey in which you ask your customer “How likely are you to recommend our product to friends or colleagues?”

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Net Promoter Score Effort Score NPS How To 66

ShepHyken

APRIL 14, 2024

Each week, I read many customer service and customer experience articles from various resources. Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others.

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Net Promoter Score Loyalty Programs Customer Service Ecommerce 71

delighted

OCTOBER 22, 2019

The value of a strong Net Promoter Score (NPS) is that it can indicate if your business is delivering on the promises that it’s making to customers. For instance, high NPS scores positively correlate to customer retention, referral acquisition, and strong brand awareness. What is NPS? How is it measured?

Net Promoter Score 41

Net Promoter Score Case Study Study NPS 41

Genroe

JULY 27, 2022

This case study outlines the 5 steps Financial Services player AccessPay used to increase their NPS from 15 to 50 in just two years. The post [Case Study] How AccessPay Lifted NPS from 15 to 50 in 2 Years appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

Case Study 52

Case Study Net Promoter Score NPS Study 52

Beyond Philosophy

SEPTEMBER 3, 2022

In my 20 years as a consultant for Customer Experience, I have been involved in several successful implementations. The Maersk Line project that I worked on with Michél Patterson , a continuous improvement expert in Lean Six Sigma was one of the most, with an improvement of 40 points for their Net Promoter Score® (NPS) over 30 months.

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Case Study ROI Study Net Promoter Score 113

Genroe

NOVEMBER 29, 2021

In just three years Zip Water UK dramatically lifted their NPS from +2 to +73 by driving customer experience culture and relentlessly finding and correcting root cause issues for their customers. In this case study we examine the reproducible steps and approaches they took to drive that change.

Case Study 52

Case Study Net Promoter Score Study NPS 52

Genroe

NOVEMBER 29, 2021

CX Tribe is the best Customer Experience insights, case studies and statistics. The post [CX Tribe] 30 November 2021 – NPS Case study + Customer Journey Ownership appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Human curated. Delivered weekly.

Case Study 52

Case Study Study Net Promoter Score NPS 52

AskNicely

APRIL 4, 2018

How does a SaaS-based fleet software company solve complex customer needs at scale? They rally their entire organization around customer feedback. Fleet Management Software Meets Real-Time Customer Feedback. Meeting customer needs a deep understanding of the complex problems they need to solve. Get the Case Study.

Net Promoter Score 150

Net Promoter Score Feedback Case Study Competitive Advantage 150

NICE inContact

MAY 16, 2019

When your customers are willing to recommend your company to friends and family members, you definitely are doing something right. And when the percentage of customer “recommenders” (aka promoters) greatly outweighs the percentage of detractors, that’s a big win. phone, chat, IVR).

Net Promoter Score 136

Net Promoter Score Contact Center Social Media Chatbots 136

Gainsight

FEBRUARY 23, 2024

At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That’s why we’ve made significant investments in our own customer education program, Gainsight University. And the results speak for themselves.

Net Promoter Score 52

Net Promoter Score Data NPS Study 52

AskNicely

OCTOBER 18, 2018

Opening the NPS Playbook: Cross-functional Customer Feedback Response Workflows. Your Net Promoter Score should never be a static number. It’s the measure of your customer loyalty and a metric that customer-obsessed companies know will help them grow — if they can make the number go up.

NPS 150

NPS Net Promoter Score Feedback Study 150