Customers Innovation Technology Virtual Agent 
Solvvy
NOVEMBER 30, 2022
Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio. But Zoom Virtual Agent goes beyond understanding to resolution.
UJET
DECEMBER 10, 2020
And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. What, Exactly, Are Virtual Agents?
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UJET
DECEMBER 10, 2020
And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. What, Exactly, Are Virtual Agents?
AWS Machine Learning
MARCH 31, 2023
Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. per contact—a virtual agent can potentially save $7.91 (98%) for every call it successfully handles.
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TechSee
OCTOBER 9, 2018
The key to reaching this powerful demographic is by understanding that technology is central to their being. This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. They demand highly convenient and fast service.
TechSee
APRIL 21, 2021
Attended RPA are automated processes launched by the agents themselves as part of their daily workflow, for example, logging in to multiple systems at once, or launching a series of post-call tasks such as customer emails and future follow-up tasks. . Technology plays a large role in facilitating the collaborative call center.
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