ChurnZero
DECEMBER 22, 2020
(If your newly minted budget leaves much to be desired, don’t give up b efore you try these arguments to win budget for Customer Success. Because in our very un biased opinion, Customer Success deserves to get everything they asked for and more. Looking for Customer Success book recommendations?
Gainsight
APRIL 21, 2022
According to an October 2021 Wired Magazine article titled “Earth’s Unicorn Population Is Exploding,” it was revealed that a record-breaking 264 companies were hitting “unicorn” status in the US, with VC investment hitting $240 billion. Creating a Product Roadmap? Product Experience: A Key Driver Of Your Customer Success Journey.
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Amity
OCTOBER 31, 2016
Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. I’m the VP, Customer Success here at Uberflip.
SurveySensum
JULY 14, 2020
Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].
ChurnZero
AUGUST 26, 2022
A: Having them attend a roadmap session, having them take a type of maturity assessment, doing a one-to-many webinar, having them join a product call, and sending them blog posts on things that are interesting. 1 thing Customer Success leaders can do to avoid CSM burnout? Q: How can a Customer Success leader spot CSM burnout?
Amity
MAY 19, 2017
Achieving Customer Success can be a long and hazardous road, but there’s no reward like knowing that you’ve fostered a new advocate for your company. Advocates are customers who are so confident in the value of your service that they will go to great lengths to let everyone know that you’re worth every penny.
CSM Magazine
FEBRUARY 1, 2022
“It’s been a fantastic year, not only with an increase in turnover and customers, but our team has grown from 8 to 25 and we’ll shortly be over 30, showing our exceptional growth in 2021 and how we’re planning for 2022 and beyond. The first of these new products is Conversational Analytics. said Jamie.
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