CSM Magazine

FEBRUARY 1, 2022

EvaluAgent CEO Jaime Scott said: “Since 2020 we’ve seen an evolution in how Contact Centres are managing QA and agent improvement in response to remote working and heightened customer expectations. The first of these new products is Conversational Analytics. said Jamie.

Roadmap 52

Roadmap Analytics Retail Financial 52

CSM Magazine

JULY 11, 2023

If you aspire to become a successful product manager, this article provides valuable advice and insights to help you navigate this dynamic and rewarding career path. Develop a Strong Understanding of Your Market and Customers Successful product managers have a deep understanding of their target market and customers.

Management 40

Management Roadmap Trends Communication 40

Amity

MAY 19, 2017

Achieving Customer Success can be a long and hazardous road, but there’s no reward like knowing that you’ve fostered a new advocate for your company. Advocates are customers who are so confident in the value of your service that they will go to great lengths to let everyone know that you’re worth every penny.

Video 57

Video Case Study Study Roadmap 57

CSM Magazine

MAY 12, 2021

They represent a key milestone on the new roadmap to success and are a good place to start: 1. No more silos – successful organisations intuitively understand – or they learn from experience – that disconnected IT systems, information, ways of working and even thinking are major barriers to improving customer service.

Connections 64

Connections e-support Social Media Roadmap 64

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

MAY 10, 2022

This post originally appeared in Customer Experience Magazine. In today’s economy, where nearly every company is either “born in the cloud” or transforming into a SaaS-based, recurring revenue business model, almost all have realized that they can’t accelerate growth without investing in Customer Success (CS).

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Customer Success Customer Service Software Roadmap 52

Amity

OCTOBER 31, 2016

Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. I’m the VP, Customer Success here at Uberflip.

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