Customer Service Customer Service Strategies Customer Service Training Policies 
ShepHyken
DECEMBER 26, 2023
I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. Be open about policies and anything you know the customer might question or simply not like.
Ecrion
JULY 22, 2019
Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.
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ShepHyken
NOVEMBER 9, 2023
She writes about the five ways to become an effective and efficient customer service manager. Perhaps you’re thinking of trying to move up the ranks of your organization to become a customer service manager, or perhaps you already are one but want to hone your skills. Either way, this article is for you.
ShepHyken
NOVEMBER 7, 2023
Over the years, I’ve observed customer behavior, and some of my conclusions were confirmed by my customer service and CX research, known as the Achieving Customer Amazement Study (sponsored by Five9 ). Customers don’t consciously realize it, but the first time they do business with you, they have uncertainty.
ShepHyken
NOVEMBER 30, 2022
A retail store changed its return policy. What was once considered a flexible, customer-friendly return policy became a hassle for the customer. . These changes are the reasons some customers shared when they were asked, “Why don’t you come back anymore?” Remember what got you to the dance.
ShepHyken
MAY 10, 2023
They are finding ways to take care of the customer while not breaking the “rules” mentioned above. One of the concepts I cover in my customer service keynote speech is the idea of the “line in the sand.” Many companies train their employees in what they can’t do for customers. Connect with Shep on LinkedIn.
ShepHyken
FEBRUARY 28, 2023
Be Transparent – Be open about your policies, process, delivery times, delays and more. You want your customers to know and understand how you operate. Our customer experience research found that 84% of customers trust a company or brand more if it provides excellent customer service.
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