InMoment XI
MAY 3, 2022
Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. Insurance customers are buying into a long-term relationship, which means building brand trust is extremely important to keep customer retention rates high.
Lumoa
DECEMBER 15, 2022
Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Second to None
AUGUST 21, 2018
There is an inherent risk involved when implementing any new idea, and self-assessment can serve as an important insurance policy. There are a few common approaches to measuring the effectiveness of a new program, but the most important aspect to consider is customer satisfaction.
Second to None
MARCH 13, 2018
However, now that there are more channels for brands to interact with customers than ever before, there is a corresponding massive amount of data that a brand must filter through in order to acquire actionable outcomes from these data-collection programs. Our solutions are developed on the basis of solid research and statistical science.
Second to None
APRIL 11, 2018
. “Brands,” Johnson said, “focus so much on external audiences but they forget about the people who prove or disprove their commitment to customer service.” ” Johnson finds a strong positive relationship between employee satisfaction and customer satisfaction.
COPC
SEPTEMBER 9, 2019
Our AI customer service is linked to more than 420 products from the seven major departments of Ant Financial, including payments, insurance services, MYbank, international services, Zhima credit, etc. Compared to 2015, our investment in human resources had reduced by half, but customer satisfaction was up at around 80%.
Second to None
APRIL 10, 2018
Additionally, healthcare or insurance providers must follow a specific set of legal standards within every customer interaction, making it essential that you are measuring employee performance to meet these requirements in tandem with evaluating their perceived level of service.
Expert insights. Personalized for you.
493 
Let's personalize your content