Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Bribing customers is easy and, as with most easy initiatives, not very profitable. Actually, they do.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

SurveySensum

JULY 26, 2023

It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. It is far more expensive to acquire new customers than to retain existing ones and brands understand that. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Turning loyalty members into evangelists.

Hospitality 74

Hospitality Travel Industry Brands 74

Currency Alliance

JUNE 11, 2017

Loyalty program announcements so far this year indicate a major sea change. To get customers re-engaged, brands are making it easier to participate in their loyalty programs and are offering enhanced ways to redeem – so customers can make use of even small amounts of points/miles.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Rewards Programs 52

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. In some ways, it’s surprising how little the supermarket industry has moved on. We estimate only about a third of grocery chains worldwide operate a points-based rewards program. Loyalty programs are essentially a value exchange.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?”

Survey 130

Survey Customer Service Strategy Effort Score 130

Currency Alliance

OCTOBER 29, 2019

The following quote baffles my mind: According to IRI Worldwide, 74% of consumers globally choose a store based on its effective loyalty programme.[i]. If 74% of consumers choose a store based on their loyalty program, then why do few loyalty programs have more than 25% of their customers participating?

Loyalty 40

Loyalty Loyalty Programs How To Hotels 40

Kayako

MAY 30, 2017

Get inspired to create a customer-centric business and improve your customer interactions by watching these popular motivational customer service videos on YouTube. I have selected these videos because each one has influenced our customer relationships and deepened our understanding of how to provide better customer support.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

CSM Magazine

JUNE 17, 2021

Many businesses offer free memberships and loyalty cards to their regular customers. Also, some of them offer special discounts to new customers. Such reward programs and incentives profoundly influence a customer’s view of your business emotionally and they continue buying from you. About the Author.

CRM 98

CRM Social Media Rewards Programs Advertising 98

ReviewTrackers

APRIL 1, 2019

In banking, the annual churn rates on new customers hover in the 20 to 25 percent range during the first year, with half not making it past the first 90 days after opening their accounts. Customer Retention Strategies for Banks. Start a Customer Newsletter Campaign. Evaluate loyalty and satisfaction.

Customer Retention 89

Customer Retention Banking Strategy Financial 89

Strativity

APRIL 27, 2023

This can only be done by owning the customer relationship. To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. It has a middle-of-industry cost to open, but an eye popping 15% royalty and 50% profit share.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

This can only be done by owning the customer relationship. To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. It has a middle-of-industry cost to open, but an eye popping 15% royalty and 50% profit share.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.

Retail 40

Retail Examples Customer Experience Social Media 40

CSM Magazine

MAY 24, 2021

If your customers regularly receive alerts from your brand, they’ll surely remember it and you get to keep the customer engagement alive. Improve Your Loyalty Program. If you have loyal customers, do everything you can to keep them at all costs. Point-based rewards programs.

Customer Engagement 52

Customer Engagement Engagement Social Media How To 52

Currency Alliance

JULY 24, 2018

During the past 20 years, I´ve stayed in hundreds of IHG hotels and amassed hundreds of thousands of loyalty points. I then tried contacting them by email and social media channels and only twice got a response – both times directing back to calling customer service. Customers aren’t stupid. I gave up.”.

Travel 40

Travel Course Customer Experience Airlines 40

West Monroe

JULY 24, 2017

Across all industries – from utilities to banking and from healthcare to education – organizations are tapping into unprecedented amounts and types of actionable “big data” to understand consumers and drive powerful engagement. Today’s companies seek to collect as much customer data as possible. How this has become possible.

Data 51

Data Marketing CRM Advertising 51

Qualtrics

DECEMBER 20, 2018

Customer relationship single brand – Understanding how customer satisfaction rates differ between products or services gives you an idea of what you need to rally around to become more customer-centric. Transactional NPS – Net Promotor Score (NPS) is an industry benchmark that measures customer loyalty.

Customer Experience 30

Customer Experience Effort Score Rewards Programs NPS 30

ReviewTrackers

APRIL 20, 2021

Share high-quality content about what’s happening in the industry: trends, security practices, investment opportunities, etc. And, if possible, integrate your social media efforts with your customer relationship management application or software. . Invest in customer-centric transformation.

Banking 123

Banking Social Media Infographics Rewards Programs 123

ReviewTrackers

APRIL 12, 2019

Share high-quality content about what’s happening in the industry: trends, security practices, investment opportunities, etc. And, if possible, integrate your social media efforts with your customer relationship management application or software. . Invest in customer-centric transformation.

Banking 92

Banking Social Media Infographics Rewards Programs 92