Customer Insights Customer Retention Innovation Workshop 
One Millimeter Mindset
SEPTEMBER 24, 2018
Based on the quality of customer insights you have gleaned by going off-script in your conversations? Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Move one millimeter beyond a comfortable client retention strategy, towards what is Possible.
Thematic
APRIL 17, 2019
You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. I happened to try a design thinking workshop and I remember thinking to myself, “This is what I should be doing!”. You mentioned customer retention, churn and on the other side, driving innovation.
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ClearAction
NOVEMBER 11, 2022
When you proactively retain customers, your non-customer-facing groups collaborate to prevent recurrence of prevalent issues that cause customer pain. Your Marketing team supports customer retention in balance with customer acquisition. Include cross-functional representatives in each workshop.
ECXO
APRIL 18, 2024
He was a Customer Success Manager at a well-known company, “TechEase” A traditional company in the city that has been there for decades, working in the same way they have always worked. Though TechEase was renowned for its innovative products, it was infamous for its lack of customer-centric culture.
Calabrio
MAY 10, 2019
This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping.
Retently
APRIL 5, 2024
Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness. The aim is to create an environment that motivates customers to return, not just for products but for the experience itself. Lush stores provide a sensory experience where customers can touch, smell, and try products.
Thematic
APRIL 17, 2019
I happened to try a design thinking workshop and I remember thinking to myself, “This is what I should be doing!”. Insights” is such a big word, so it’s important to break down what that means and all the teams it needs to collaborate with to be successful. All my academic advisors were professors in my specific field.
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