One Millimeter Mindset

JULY 19, 2018

Engage Babette Ten Haken to deliver some of the most distinctive and game-changing keynotes and workshops, finely tuned for today’s digitally transforming workplaces. Some employees’ professional performance is consistently up-and-down. Is your workforce a mixed-bag of professionally inconsistent performers? Contact me.

Innovation 55

Innovation Customer Retention Engagement Industry 55

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Jeff helps clients develop customer-focused cultures. He has been recognized by multiple organizations as a customer service thought leader. Leslie O’Flahavan.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Jeff helps clients develop customer-focused cultures. He has been recognized by multiple organizations as a customer service thought leader. Leslie O’Flahavan.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Why we love Rachel: She’s the Director of Customer Experience at Zuora. Rachel has built and led high-performing, thought-leading customer-focused teams.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ClearAction

FEBRUARY 26, 2015

This post takes on the second key: Map for Actionability: In addition to sketching the customer experience as comprehensively and attractively as possible, make space for the "so what", to spur action across your company. Measure Customer Value the Customer's Way.

Customer Journeys 48

Customer Journeys Customer Experience ROI Exercises 48

ijgolding

JUNE 9, 2015

The lower your scores, the greater your level of understanding will be in the need to create a development plan: Section C 1 – Customer-centric Culture. A customer-centric organisation. Drives employee engagement and involvement — from the front lines to the executive suite.

Customer Experience Professionals 120

Customer Experience Professionals Leadership Customer Experience Effort Score 120

Verint

DECEMBER 20, 2017

Pre-conference workshop sessions (available for an additional fee) start at 9 a.m. Registration is open for this year’s event at the Sheraton Dallas Hotel in Dallas, Texas. The conference starts at 6 p.m. on Monday, May 14, 2018 and concludes on Thursday, May 17 at 10 a.m. on Monday, May 14 and conclude at 4 p.m.

Engagement 41

Engagement Conference Hotels Tips 41

Michel Falcon Experience

SEPTEMBER 24, 2015

I see it every day: companies from around the world claim to be customer-centric, but their operations don’t show it. If they are truly customer-focused then why is their call centre understaffed? Why are customers waiting on-hold for 60 minutes to speak to an employee? What did this make me think?

Customer Experience 60

Customer Experience eBook Social Media Training 60

Verint

FEBRUARY 21, 2018

This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities.

Conference 36

Conference Engagement Entertainment Hotels 36

Michel Falcon Experience

OCTOBER 21, 2015

Note: I would like to put together an exhaustive list of yearly customer experience events to share with my clients and email subscribers. RELATED POST – 4 Non-Negotiable Traits of Customer-Focused CEOs . Please email me (michel@michelfalcon.com) to let me know of your annual event. 2 – Vision.

Strategy 68

Strategy Customer Experience Net Promoter Score NPS 68

Verint

APRIL 23, 2018

Pre-conference workshops , user groups, and a broad range of informative breakout sessions offer many opportunities to learn how to leverage Verint solutions more effectively to meet real-world business challenges.

Engagement 31

Engagement Conference Contact Center Hotels 31

Verint

MARCH 29, 2018

Achor’s presentation is just one highlight from an action-packed week that will include pre-conference workshops focused on key solution areas, along with user groups, networking opportunities, and a broad range of informative breakout sessions.

Engagement 23

Engagement Conference Hotels Innovation 23

ClearAction

NOVEMBER 21, 2015

(It’s ironic that in "voice-of-the-customer" research we ask about ourselves in the quest to find out about our customers’ expectations.). Actions and standards can be set to address the 5th why, which is the root cause of what customers named as their top interests/concerns. Are You a Customer Experience Action Hero?

Customer Experience 48

Customer Experience Gamification ROI Customer Experience Management 48

Smith+co CX

JANUARY 15, 2018

If a brand just happens to have a good team in any given department at any given time, and its culture and training hasn’t been delivered as intentional employee engagement, then that business is simply very lucky. Individuals come and go, and there’s not two of them the same. Sadly, luck has the tendency to run out.

Training 28

Training Brand Values Brands Measurement 28