One Millimeter Mindset

MARCH 18, 2019

Let alone experiences leading to customer success and customer retention? I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do.

Customer Retention 72

Customer Retention Communication Culture Meeting 72

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

Conference 52

Conference Customer Success Culture Customer Centricity 52

Customer Guru

AUGUST 8, 2018

Carol Buehrens is a leading customer experience expert, best-selling author, and professional speaker. She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. He is a sought-after keynote speaker and a best-selling author on customer experience.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

One Millimeter Mindset

SEPTEMBER 3, 2018

Also, professional experience focuses on how we have our customers’ backs. Consequently, professional experience is customer-focused, rather than self-serving. Far too many of us equate customer retention only with retaining customers in our own customer bases. Never miss another insightful post.

Customer Retention 50

Customer Retention Innovation Sales Customer Experience 50

One Millimeter Mindset

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. However, they are contrary to everything you have learned as a sales professional. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. Subscribe to my blog.

Customer Retention 73

Customer Retention Strategy Return on Investment Sales 73

SmartKarrot

JANUARY 11, 2021

Role: Customer Success Specialist (Work From Anywhere) Location: Melbourne, Victoria, Australia Organization: Snapforms As a Customer Success Specialist, you will build a strong rapport with customers and manage their relationships with Snapforms through the entire client journey, from a trial, sign up, and through to contract renewal.

Customer Success 10

Customer Success Customers Customer Centricity CRM 10

One Millimeter Mindset

DECEMBER 5, 2018

Because they are key to positive customer experiences. And they fuel customer success and customer retention. In general, employee engagement focuses on the value of perceived, and measured, employee-centric experiences. First, does employee-focus translate into customer-focus? Perhaps you should.

Engagement 63

Engagement Culture Employee Engagement Employee Experience 63

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

One Millimeter Mindset

NOVEMBER 29, 2018

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . Book an appointment with me to better serve your customers. .

Customer Retention 65

Customer Retention Industry Customers Customer Success 65

One Millimeter Mindset

NOVEMBER 5, 2018

That is your Opportunity for Professional Success! Ultimately, perpetuating conflicting workplace agendas is self-focused, rather than customer-focused. My keynote and workshops on how professional intimidation creates customer experience gaps focuses on the issues we are talking about in today’s blog post.

Customer Experience 70

Customer Experience Entertainment Customer Retention Customers 70

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Ellie: She’s a speaker, writer, and Senior Director of Customer Success at SAP Concur. Through hyper-growth SaaS companies, Ellie developed a fascination with the customer. Realizing the impact and the translated value for an organization, she created PictureCS (CliffsNotes for Customer Success Best Practices).

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Kate Leggett Follow @kateleggett. Lincoln Murphy Follow @lincolnmurphy.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

One Millimeter Mindset

OCTOBER 24, 2018

Sometimes the best customer-focused stories are the ones our organization never pays attention to. These stories may come from the middle of the customer experience scorecard pack. Into a more customer success-focused strategy. Until it is time to renew their contract. How about getting off the couch?

Culture 71

Culture Course Leadership Strategy 71

SmartKarrot

OCTOBER 5, 2023

Offer Tailored Solutions Rather than generic upsell or cross-sell pitches, focus on customized solutions tailored to your client’s unique needs. This personalized approach not only boosts sales but also strengthens trust. Train Your Sales Team Equipping your team with the right skills and tools is imperative.

Customer Journeys 10

Customer Journeys Strategy Feedback Training 10

SmartKarrot

SEPTEMBER 29, 2021

Role: Director of Customer Success Location: Cincinnati, OH, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Work to customer renewal, adoption, and advocacy targets.

Customer Success 3

Customer Success Customer Satisfaction Touchpoint Customers 3

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

FEBRUARY 15, 2022

The credit for these changes goes to the customer service experts who helped redefine the industry. Today, almost all companies, irrespective of the industry they operate in, give special attention to customer service and make rigorous efforts to ensure customer success. Adrian Swinscoe. Annette Franz. Bob Thompson.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ClearAction

NOVEMBER 16, 2023

There was a wonderful window of opportunity for VoC managers to inject customer focus into each of these challenges, but unfortunately, few VoC managers were poised to do so with appropriate insights or political positioning. While the data was very fresh, we went on a global road trip to conduct cross-functional action planning workshops.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

One Millimeter Mindset

MAY 8, 2019

Because you focus on small successes which unite everyone, on behalf of better serving each other. And when employee stakeholders understand the value of better serving each other, that value is reflected in the quality of customer-focused solutions they create. Do you have an inclusive storytelling culture or not?

Culture 66

Culture Sales Advertising Communication 66

SmartKarrot

OCTOBER 28, 2020

Role: VP Customer Success Location: San Francisco, California, US Organization: Riviera Partners As a VP of Customer Success, you will be responsible for creating and executing an operational methodology and account management process which builds on the data-driven approach; continue to iterate and improve on this process.

Customer Success 10

Customer Success Case Study Customers NPS 10

ClearAction

AUGUST 6, 2019

Hootsuite’s Vice President of Customers, Kirsty Traill, recently presented 1 how her team’s holistic approach is reaping transformational value, starting with increasing Marketing impact. Customer-Focused Mindset. In turn, processes are in place to make sure field events deliver this, tailored by customer persona.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

One Millimeter Mindset

FEBRUARY 20, 2019

Because they all are critical to creating the aggregated customer experiences responsible for customer success and retention. As a result, customer-focused outcomes are less innovative and nimble in helping customers meet the needs of their own current and future customers.

Customer Experience 14

Customer Experience Communication Groups Strategy 14