ShepHyken

JUNE 3, 2019

10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk. Qualtrics) If you’re ready to improve your customer experience, check out these 10 tips. Here’s a good “Top Ten” type of list to help you improve your customer experience. My Comment: This list focuses on different types of survey questions.

Customer Service 117

Customer Service Social Media Survey Customer Confidence 117

ShepHyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Five Tips For Creating A Successful AI-Driven Customer Winback Strategy by Raviteja Sidda. Here are my top five picks from last week.

Customer Service 73

Customer Service Tips Fashion Call Center 73

ShepHyken

JUNE 10, 2019

Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights by CallMiner. My Comment: I’ve been paying attention to how good companies are getting feedback (in the form of customer surveys). Follow on Twitter: @Hyken.

Customer Service 112

Customer Service Survey Case Study Training 112

ShepHyken

MARCH 6, 2017

(I Want It Now) In his interview with me, he shared his insights on the current state of the customer service industry, upcoming trends managers should be aware of and best practices in standing out. My Comment: This interview with Ricardo Gulko has some excellent insight into what’s trending in the world of customer service.

Customer Service 83

Customer Service Social Media Roadmap Tips 83

ShepHyken

JUNE 17, 2019

How to Turn Positive Feedback into Positive Results by Ashley Scrace Wendel. Freshdesk) What we almost never hear about is what to do about positive feedback. Well, the same focus should be on positive feedback you receive. That’s the challenge – to do something with that positive feedback. They are left out.

Customer Service 110

Customer Service Call Center Feedback Culture 110

ShepHyken

JULY 2, 2018

Good info that everyone should consider if they want to build a stronger relationship with their customers and give them a better experience. 5 Tips for IT to Better Manage the Customer Experience by BizReport. How to Really Hear and Use Customer Feedback by Jason McCann. My Comment: Feedback is a gift!

Customer Service 75

Customer Service Infographics B2C Tips 75

ShepHyken

AUGUST 24, 2020

13 Actionable Tips to Attract More Clients to Your Law Firm by Jacob Maslow. LegalScoops) Here are actionable tips that can be employed to successfully maintain and grow client relationships, which results in a profitable customer base for your law firm. Many companies focus on getting feedback from their customers.

Customer Service 84

Customer Service Contact Center Tips Chatbots 84

ShepHyken

SEPTEMBER 5, 2022

My Comment: My friend and fellow customer service expert, Dan Gingiss (a.k.a. Yes, even negative feedback and ratings can be positive. The Remarkable Customer Experience Recovery System and Digital Transformation by Are Morch. The article includes a short tip on journey mapping, creating an experience vision, and more.

Net Promoter Score 67

Net Promoter Score Customer Service Hospitality Hotels 67

ShepHyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. Sometimes common sense makes the most sense!

Omni-Channel 67

Omni-Channel Customer Service Self Service Retail 67

ShepHyken

NOVEMBER 8, 2021

(CMSWire) Improving customer satisfaction and experience with your brand and online store is only possible when you find out how the target customers interact online, what product they like, what pages they visit when they come to your site and more. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 91

Customer Service Retail Interaction Hospitality 91

ShepHyken

FEBRUARY 16, 2020

Here is a shortlist of seven “exasperating” customer service turn-offs, with a few suggestions on what it takes to keep your customers coming back. How to Run a Successful Customer Advisory Board Program: 5 Proven Tips by Rob Jensen. I’m honored that FreshDesk included one of my quotes on this list.

Customer Service 129

Customer Service Customer Journeys B2B Retail 129

ShepHyken

NOVEMBER 22, 2017

With that great experience, I was happy to show them a little love and give them positive feedback about how well they took care of me. Consider getting the survey to customers within 24 hours while the experience is still fresh on their minds. You don’t want to frustrate the customer with Survey Fatigue. I respond every time.

Survey 90

Survey How To Customer Service Training NPS 90

ShepHyken

JANUARY 2, 2017

When AI (artificial intelligence) kicks in and delivers personalized and relevant messages to the customers – the kind they want and when they want them. Very cool information, and we’ve only seen the tip of the iceberg when it comes to this concept. Customer Feedback: How To Ask For And Implement It by Lauren Dowdle.

Self Service 76

Self Service Customer Service Social Media Feedback 76

Kayako

NOVEMBER 21, 2018

Even though it costs them more money to offer faster shipping options and free returns, they’re willing to accept it because it makes the buying process more convenient for customers. How do you build a customer-oriented culture? Here are five tips and lessons from brands that have done it successfully.

Culture 120

Culture Banking How To Customer Service 120

ShepHyken

SEPTEMBER 25, 2017

The ones from the customers you want to keep – which is all of them! Voice of the Customer Decoded: 4 Tips to Make the Most of Feedback by Susan Ganeshan. My Comment: Feedback is more than just asking a few customers how they feel about your product or service. Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Social Media Tips B2B 74

ShepHyken

OCTOBER 17, 2016

Each week I read a number of customer service articles from various online resources. The Differences Between Feedback From Paying Customers vs. Free Users by Elias Torres. Drift) When it comes to being customer-driven, there’s a difference between treating people right and doing everything that people ask.

Customer Service 48

Customer Service Customer Journeys Tips Loyalty 48

ShepHyken

AUGUST 7, 2017

The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. This particular article focuses on the Facebook Messenger chatbot and marketing. The author reached out to 14 experts to get their opinions.

Customer Service 58

Customer Service Social Media Chatbots Ecommerce 58

ShepHyken

APRIL 20, 2020

This is how you want your people to treat their customers; with a consultative approach, that enhances their customer experience. Give Customers What They Want: 11 Tips On How To Listen Effectively by Young Entrepreneur Council. “Listening” is more than hearing one customer’s feedback.

Loyalty Programs 65

Loyalty Programs Customer Service Rewards Programs Loyalty 65

ShepHyken

SEPTEMBER 4, 2017

One of the big takeaways is that the leaders close the loop on feedback within 48 hours, which according to CustomerGauge, leads to a 12% increase in customer retention. 10 Insights from Customer Care Experts & Influencers by CGS. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 64

Customer Service Net Promoter Score Self Service NPS 64

ShepHyken

AUGUST 15, 2016

4 Tips for Delivering a Richer Customer Experience by Tara Sporrer. Multichannel Merchant) Here are 4 tips for delivering a richer experience this summer so you can catch online customers in the buying mood before they head off to sunnier pursuits. Interesting read! For information contact or www.hyken.com.

Customer Service 48

Customer Service Social Media Chatbots Tips 48

Storyminers

JULY 6, 2020

He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Jeff helps clients develop customer-focused cultures. Now available as an online/web-based training program!).

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

APRIL 3, 2017

My Comment: Here is a short article with ten tips from hotelier Rupesh Patel. One of the most powerful ways to think of customer service is with a “hospitality mentality.” My Comment: This excellent article has four insights you must consider if you want to deliver better customer service.

Social Media 76

Social Media Customer Service Hotels Hospitality 76

Storyminers

JULY 6, 2020

He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Jeff helps clients develop customer-focused cultures. Now available as an online/web-based training program!).

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JANUARY 10, 2018

Sometimes, the most common-sense customer service tips are the most important. A while back, I was talking to my lawyer about the “client service” I experience from him and his firm. It was evident that he was truly interested in my feedback. My response was simple. “I I just have one complaint.

Customer Service Training 46

Customer Service Training Tips Customer Service Customer Experience 46

ShepHyken

AUGUST 15, 2022

For customers, trusting that their feedback is being heard and that it matters is vital to building a longstanding, trusting relationship. My Comment: Feedback is a gift, so accept it with open arms. There’s a great line in the article: “Getting feedback isn’t the end of the process – it’s just the beginning.”

Customer Service 13

Customer Service Survey Tips Feedback 13

ShepHyken

JUNE 20, 2022

Each week I read many customer service and customer experience articles from various resources. Eight Tips To Get Inactive Customers Excited About Your Business Again by Young Entrepreneur Council. Forbes) Without customer loyalty, a business can struggle to succeed. Follow on Twitter: @Hyken.

Customer Service 13

Customer Service Loyalty Programs Customer Journeys Loyalty 13

ShepHyken

OCTOBER 17, 2022

Each week I read many customer service and customer experience articles from various resources. Enough Already With Customer Feedback. CMS Wire) Surveys, especially, will ultimately bury you with customer malcontent and your own frustrated inaction. Should we ignore customers and what their needs are?

Customer Service 13

Customer Service Self Service Exceptional Customer Service Chatbots 13

ShepHyken

NOVEMBER 28, 2022

In this article by Tomas Hult, part of the team that brings you the American Customer Satisfaction Index , you will learn the importance and power of the CEO, president, or owner of a company spending time on the frontline, hearing from, learning from and answering customers questions, comments, and complaints.

Customer Service 13

Customer Service Contact Center Case Study Tips 13

ShepHyken

DECEMBER 2, 2019

How To Build A Customer-Centric Culture Through Employee Appreciation (10 Tips) by Stacy Sherman. There’s a lot of research indicating customer satisfaction and loyalty rises when employees enjoy their jobs and workplace. My Comment: The secret to having happy customers is having happy employees.

Customer Service 20

Customer Service Infographics Culture Retail 20

Service Untitled

OCTOBER 12, 2010

Service Untitled The blog about customer service and the customer service experience. Meet the needs and calm the angry customer. photo credit: jlcwalker Possibly Related Posts: Help customer focus with the right attitude There are a number of factors that significantly affect how.

Customer Service Representative 41

Customer Service Representative Course Customer Service Training Training 41

Experience Investigators by 360Connext

FEBRUARY 18, 2020

Free CX Courses: Free Customer Service Training by LiveChat. Sort-of-Free CX Courses: Customer Service Foundations by Jeff Toister. Writing Customer Service Emails by Leslie O’Flahavan. My Favorite Free Customer Experience Courses: Free Customer Service Training by LiveChat.

Course 35

Course Training Customer Journeys Customer Experience 35

SmartKarrot

FEBRUARY 15, 2022

Franz hosts top customer experience thought leaders on the chat and shares their perspectives, tips, and workarounds regarding customer experience. Bill Quiseng is a well-known blogger and professional speaker who gives valuable keynote sessions on customer service. Franz co-hosts the popular #CXchat on Twitter.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

ShepHyken

AUGUST 7, 2017

The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. This particular article focuses on the Facebook Messenger chatbot and marketing. The author reached out to 14 experts to get their opinions.

Customer Service 17

Customer Service Social Media Chatbots Ecommerce 17