Lumoa
JANUARY 19, 2023
How many different ideal customers (personas) we have? – What are their key characteristics (pro tip: consider both demographics or psychographics )? – Do different types of customers have a preferred way to buy? Pro Tip : Building strong relationships with other departments is not a one-off thing.
Experience Investigators by 360Connext
JUNE 17, 2015
Want to get a head start and learn some expert tips? I’m a Certified Customer Experience Professional (CCXP) and I’ll be sharing some of my best tips in our next webinar. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.
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ShepHyken
FEBRUARY 28, 2020
If you’re a Customer Experience specialist, you might think that salespeople are not the kind of role models to get customer care tips from. I give them customer experience tips and insights, not the other way around.”. In fact, you’re probably telling yourself – “Salespeople? But you’d be surprised.
Michelli Experience
JUNE 26, 2018
“ If those signs from the universe weren’t enough to spark this blog, I subsequently watched a customer experience professional at another business masterfully use humor to de-escalate a customer complaint. How and when should we use humor to engage customers? Tips for the Journey.
Experience Matters
DECEMBER 15, 2015
As you can see in our video Driving CX Transformation , customer-centric culture requires mastering four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. Predictive Analytics Personalizing.
Alida
AUGUST 30, 2017
One must-see keynote comes from Rick Parrish, a principal Forrester analyst serving customer experience professionals. His presentation on the growing “reality gap” between the C-suite and their customers will challenge what you already know about CX. Hear about the incredible new innovations you can leverage soon.
Clarabridge
JANUARY 24, 2017
Be sure the question is asked in a specific way to help the customer answer honestly about either the transaction or the overall journey. How about Customer Effort Score or Employee Engagement Scores? That server doesn’t feel a need to speed up because she still got a smile and a tip.
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