Vonage

AUGUST 15, 2016

Customers experience several touch-points with your company after the sale – from checking information on the website, viewing ads, reading articles, comparing brand experiences with peers, friends or influencers to contacting customer service. Personalize your customer service without getting too personal.

Self Service 120

Self Service Contact Center Trends Connections 120

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. This will help lead you to forming important relationship with your customer. – Shep Hyken. Customer service needs customer data.

Customer Service 90

Customer Service Contact Center Self Service Call Center Solutions 90

CSM Magazine

JANUARY 27, 2021

Recent events have shown how an unexpected health and economic crisis can dramatically affect customer behavior and many unprepared retailers have been forced to lay off employees or even shut up shop due to loss of business. According to a McKinsey study, 70% of buying experiences are based on how the customer feels they are being treated.

Customer Satisfaction 52

Customer Satisfaction e-support Retail Policies 52

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. How to Measure Customer Experience: Performance Management Maturity-Upcoming. ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Introduction.

Social Media 116

Social Media Customer Service Strategies Strategy Customer Service 116

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

SEPTEMBER 10, 2018

Each week I read a number of customer service and customer experience articles from various resources. Five Musts For Delivering ‘Legendary’ Customer Care On Social Channels by Andrew Kokes. My Comment: There are some basics in delivering an excellent customer service experience on social media.

Customer Service 13

Customer Service Social Media Poor Customer Service Customer Care 13

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JUNE 1, 2018

You can put a customer’s skeptical outlook at bay by having a direct conversation through the tool. This is well supported by a study from Oracle. But what’ll help you maintain your customer satisfaction ratings is the use of a live chat software.

Software 101

Software Comparison Customer Satisfaction System 101

Chattermill

JULY 15, 2018

Mobile payment strategies. Expanding social media customer care. Invitation to this exlusive event is limited to senior executives responsible for the design, development and delivery of their customer service strategies and solutions to ensure utmost relevance to attendees. 22-25, Tampa, Florida.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

SurveySparrow

DECEMBER 15, 2019

With thousands of articles written on good customer service, anyone would assume that modern-day customers ask for the moon. Your customers, no matter what their account size is, will be more than happy if the product/service they purchased from you is in line with their expectations. It is so not true.

Customer Service 91

Customer Service Omni-Channel Customer Service Strategies Feedback 91

Comm100

SEPTEMBER 20, 2018

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams to inquire about a product or ask for help regarding specific issues that they may be facing. Chatbots are a great way to increase productivity of your customer service.

Technology 102

Technology How To Chatbots Self Service 102

Comm100

SEPTEMBER 20, 2018

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams to inquire about a product or ask for help regarding specific issues that they may be facing. Chatbots are a great way to increase productivity of your customer service.

Technology 101

Technology How To Chatbots Self Service 101

Playvox

MAY 4, 2023

It’s simple: fantastic customer service. It’s no secret that stellar customer service is the first step to customer loyalty, but you’re not dealing with a couple of people meandering through a fruit store. Customers today have higher expectations than ever before. Then when you know better, do better.”

Contact Center 52

Contact Center Customer Expectations Meeting Self Service 52

Russel Lolacher

DECEMBER 10, 2019

” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. Don’t be a case study of how to do it badly. Why do you want to be on social media to serve your customers? Customer service training?

Social Media 102

Social Media Customer Service Strategies Strategy Customer Service 102

SurveySparrow

JUNE 21, 2019

What is Omnichannel customer experience: Omnichannel customer experience integrates text, social media, email, IMs, etc, to provide a messaging that is not only aligned but also where customers can expect the same kind of service and experience across all channels. Can you create a solution? Yes, of course. .

Omni-Channel 56

Omni-Channel Customer Experience Tips Social Media 56

Martin Hill-Wilson

JUNE 8, 2015

I’m going to cover three main topics: Multi-channel customer experience. Social customer service. Customer hubs. Eptica’s latest annual study finds similar behaviour amongst UK consumers. 2015 Eptica Multichannel Customer Experience Study ). 2015 Eptica Multichannel Customer Experience Study ).

Omni-Channel 40

Omni-Channel Multi-Channel Self Service Insurance 40

Comm100

OCTOBER 17, 2017

New customers and fans of the show posted comments and reviews of Amy’s Baking Company to social media channels like Facebook, Yelp, Twitter, and Reddit. Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result.

Social Media 122

Social Media Customer Service Customer Care Feedback 122

ShepHyken

DECEMBER 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Experience Has Never Been More Vital by Samantha Paxson. Creating valuable content will help customers be interested in what you do and sell. Six Trends Shaking Up Customer Care in 2019 by Julien Rio.

Customer Service 77

Customer Service Trends Customer Care Case Study 77

Qualtrics

NOVEMBER 20, 2020

Customer needs are changing. Find out how to improve your digital customer service for our distributed world. While the digital world has its own language and nuances, many of the basic principles of customer service still apply. What is digital customer service?

Customer Service 26

Customer Service Social Media Self Service Chatbots 26