ShepHyken

DECEMBER 18, 2019

Customers love relevant information. It also creates confidence in your customer base by proving your knowledge and expertise. This can be a great marketing piece to attract future customers, too. Have everyone share an example of when they received a great service experience from a fellow employee.

Customer Service 122

Customer Service Customer Experience Tips Social Media 122

ShepHyken

APRIL 24, 2017

Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. The Huffington Post) Practical lessons any business could learn from the way big and successful companies have nurtured and retained their customer base by inspiring loyalty.

Customer Service 69

Customer Service Customer Service Training Loyalty Exceptional Customer Service 69

ShepHyken

MAY 16, 2022

Be a ‘Method Customer’ to Improve Customer Experience by Justin Racine. CMSWire) Brands spend exorbitant amounts of dollars, resources and time to connect with their customer base to understand them better. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 64

Customer Service Net Promoter Score Airlines Customer Journeys 64

ShepHyken

AUGUST 24, 2020

LegalScoops) Here are actionable tips that can be employed to successfully maintain and grow client relationships, which results in a profitable customer base for your law firm. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Thank you to Shelf.io

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Customer Service Contact Center Tips Chatbots 83

ShepHyken

FEBRUARY 21, 2022

However, this can only be done by adding value to customer experiences which keeps them engaged and further paves the way for customer retention and loyalty. Content marketing plays a pivotal role in helping businesses in creating a loyal customer base and connecting with them effectively. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service Customer Retention Customer Satisfaction Social Media 69

ShepHyken

FEBRUARY 26, 2023

9 Ways to Grow Repeat Buyers by Pamela Hazelton (Practical Ecommerce) A loyal customer base can take years to build, especially if you offer an average experience, no better than competitors. The key to brand-loyal customers is to offer things your competitors don’t. But shoppers seek more than average. Thank you, CX Network!)

Customer Service 62

Customer Service Call Center Ecommerce Call Center Experience 62

SurveySparrow

OCTOBER 1, 2023

Low Touch : Low touch services prioritize quick and efficient service delivery, often relying on self-service options. Customer Base High Touch : High touch services are typically geared towards a smaller, high-value customer base where individualized care is crucial.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

ShepHyken

JUNE 17, 2016

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. I agree that every employee should go through customer service training, and it should be ongoing.

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Training Customer Service Customer Service Representative Customer Service Training 48

ShepHyken

JULY 20, 2020

Check out this article and I think you’ll agree, Zappos is a customer service and experience rock star. What Is Broken About Customer Experience Today? Forbes) Many of us have had to rely more on our existing customer base to ride through this turbulent period. by Niraj Ranjan. Follow on Twitter: @Hyken.

Self Service 61

Self Service Customer Service Customer Retention Retail 61

ShepHyken

JANUARY 22, 2023

13 ways to retain existing loyal clients—no matter what the market climate by Fast Company Executive Board (Fast Company) Reassuring your customer base that you value their business and want them to succeed—whether they’re up or down—is what really matters and builds better partnerships. Follow on Twitter: @Hyken

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

Vonage

NOVEMBER 24, 2016

Discuss the results with your colleagues to establish the right customer service culture for your business. Decide which “Three Steps to Welcome” match your company’s image and your customer base. Then set standards for your customer service culture. Your Service” books and founder of UP!

Culture 120

Culture Customer Service Entertainment Hospitality 120

ShepHyken

APRIL 17, 2017

Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them by Joseph Michelli. Joseph Michelli) Here are some broad approaches to activating promoter behavior in your loyal customer base. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Social Media 79

Social Media Customer Service Airlines Loyalty 79

ShepHyken

AUGUST 28, 2017

Customer Service Hall of Fame and Customer Service Hall of Shame by Samuel Stebbins , Michael B. One of the most important aspects of doing business for almost any company is customer service. company claims to prioritize customer needs, only a few are able to do so successfully. .”

Customer Service 79

Customer Service Contact Center Ecommerce Loyalty Programs 79

ShepHyken

OCTOBER 24, 2016

Sometimes great customer service is just common sense – that is not always so common. 7 Guaranteed Ways to Lose a Customer by Steve DiGioia. You worked hard for years to build a loyal customer base and now look at you. Your customers are leaving in droves. Steve DiGioia) You failed them again.

Customer Service 48

Customer Service Government Social Media Customer Care 48

Comm100

OCTOBER 30, 2017

Even as an outsider, if you’ve spent any time at all working alongside a call center or contact center you’ve probably seen the same mistakes being made by management over and over regardless of the company, the market, the product or customer base. What’s your experience with these issues? Are there any major ones we’ve missed?

Contact Center 111

Contact Center Tips Management Call Center 111

Call Experts

FEBRUARY 17, 2022

Customers expect world-class service from your company, so it’s vital that every employee provides excellent service to win and keep their business — regardless of their role. Well, excellent customer service can be the difference between having a loyal, happy customer base and one that’s constantly churning.

Contact Center 98

Contact Center Customer Service Self Service How To 98

CSM Magazine

MARCH 31, 2020

Organizations depend on a happy customer base for sustainable growth and long-term success. Delivering the best possible customer service starts with establishing a culture that puts employees and customers first. Train your support team to view customer training like they would coaching.

Culture 52

Culture Training Customer Satisfaction Software 52

ShepHyken

AUGUST 8, 2022

(FastCasual) Building a customer retention program is important for improving the lifetime value of current customers, which can make up a large portion of your restaurant’s revenue. Customer retention statistics show that 65% of a company’s business comes from its existing customer base.

Customer Service 23

Customer Service Culture Customer Retention Video 23

ShepHyken

JUNE 13, 2016

There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? For information contact or www.hyken.com.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48

ShepHyken

AUGUST 21, 2023

How to Turn Your Customers Into Fans by Sofya Pogreb (AllBusiness) How, then, can SMBs take these strong connections with customers and translate that into business growth? How can you activate your customer base to be vocal advocates for your business? Connect with Shep on LinkedIn.

Hospitality 12

Hospitality Customer Service B2B B2C 12

Service Untitled

JANUARY 20, 2011

Customer-centric isn’t just about customer service, because everyone now insists that is part of day-to-day business operations, however most customer service departments run with generalized scripts or more so – one size fits all. photo credit: Holidayextras.

Customer Centricity 48

Customer Centricity Customer Service Training Culture Customer Retention 48

ShepHyken

JANUARY 23, 2023

13 ways to retain existing loyal clients—no matter what the market climate by Fast Company Executive Board (Fast Company) Reassuring your customer base that you value their business and want them to succeed—whether they’re up or down—is what really matters and builds better partnerships.

Customer Service 13

Customer Service Self Service Contact Center Loyalty 13

ProProfs Chat

MAY 21, 2020

This is also important because you will be hiring a potential candidate who’ll be in a customer-facing role. You can talk about how regular customer service training sessions are a part of your organization to refine raw talent. Ready to communicate with customers virtually.

Customer Service Representative 111

Customer Service Representative Customer Service How To Communication 111

ShepHyken

FEBRUARY 5, 2018

B2C Influence on B2B Customer Expectations by Shannon Gronemeyer. (CX CX Café) T here are obvious differences in the way B2C and B2B companies engage, interact with, and serve their respective customer bases. Traditionally, this was appropriately based on significant differences in expectations from those customer groups.

Customer Service 15

Customer Service B2C Retail Infographics 15

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

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Customer Experience Consulting Multi-Channel Leadership 132