Zeisler Consulting
NOVEMBER 22, 2022
The conversation usually comes as a side note to the dreaded ROI of CX discussion. Have there been white papers and think pieces that show that a company’s HR budget (to turn it into cold, hard numbers) is directly tied to its profitability? Of course not. What’s the ROI?”.
Confirmit
AUGUST 10, 2019
In this process, demonstrating ROI is the holy grail for CX practitioners, and a Gartner survey of CX leaders showed that 50% of organizations now have visibility of the ROI generated by CX improvement projects.A Beyond this, making an ROI-based business case can appear daunting, as it involves a certain amount of work up front.
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Zeisler Consulting
JUNE 30, 2021
If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. In order to get people to pay attention and to secure ‘buy-in’, you’ve labored to evince the “ROI of CX”.
CloudCherry
JANUARY 22, 2020
At times, refocusing your efforts may be the best course of action. A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Unproven ROI. Of course, you may find that none of the vendors meet your requirements.
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Oracle
MARCH 22, 2021
I can sum them up like this: B2B marketing is the multi-course, fine-dining meal where the chef comes out and describes each dish in detail. In contrast, consumer marketing is the White Castle Crave Case you grab from the drive-thru when you know that you probably shouldn’t, but also know that it would be oh-so-satisfying.
Education Services Group
JUNE 18, 2018
Of course awesome CSMs want “happy” customers, but they know there’s more to actually keeping a customer. Improves everyone’s ROI. And if you’re wondering what other traits make up successful CSMs, take a look at our latest white paper, The 10 Simple Traits of an Awesome CSM. It also: Mitigates budget risks.
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