CloudCherry

JANUARY 22, 2020

At times, refocusing your efforts may be the best course of action. A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Unproven ROI. Progress isn’t socialized. Struggling with siloed data.

How To 243

How To Social Media Analysis Feedback 243

Oracle

MARCH 22, 2021

I can sum them up like this: B2B marketing is the multi-course, fine-dining meal where the chef comes out and describes each dish in detail. In contrast, consumer marketing is the White Castle Crave Case you grab from the drive-thru when you know that you probably shouldn’t, but also know that it would be oh-so-satisfying.

B2C 85

B2C B2B Marketing eBook 85

ProProfs Chat

NOVEMBER 29, 2019

They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. 16% of customers prefer to use live chat software as customer support and service channel than self-service and social media platforms. Boosts Customer Service & Loyalty. In the U.S.,

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Amity

FEBRUARY 10, 2017

The speed of the internet and the hyperactivity of social media generates enormous pressure on marketing organizations to listen more, react sooner, anticipate earlier, and stand out from the crowd in the messages they convey. Another driving factor of change in marketing is pressure to prove ROI.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

Bold360

NOVEMBER 30, 2016

Chat bots, often referred to simply as “bots,” are designed to mimic interaction with an actual human – without, of course, an actual human participating in the interaction from the other side. These bots, of course, are far more basic than the advanced, intelligent bots required to power customer support chat for a large enterprise.

Chatbots 40

Chatbots Strategy Self Service ROI 40