Zeisler Consulting

NOVEMBER 22, 2022

The conversation usually comes as a side note to the dreaded ROI of CX discussion. Have there been white papers and think pieces that show that a company’s HR budget (to turn it into cold, hard numbers) is directly tied to its profitability? Of course not. What’s the ROI?”.

ROI 72

ROI Culture Sales Training 72

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Training 52

Training Sales Culture Management 52

Oracle

MARCH 22, 2021

I can sum them up like this: B2B marketing is the multi-course, fine-dining meal where the chef comes out and describes each dish in detail. In contrast, consumer marketing is the White Castle Crave Case you grab from the drive-thru when you know that you probably shouldn’t, but also know that it would be oh-so-satisfying.

B2C 85

B2C B2B Marketing eBook 85

ProProfs Chat

NOVEMBER 29, 2019

Improved Sales. They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. customer service interactions via legacy channels like phone and email fell by 7% over the course of 2016 and 2017. And the need for support increases when it is purely about sales.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

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Amity

FEBRUARY 10, 2017

I was a pre-sales consultant and focused on helping sales land customers. Around 2007, I decided to move into the post-sales world because I wanted to get closer to the product, to the value proposition, and to the customer challenges that can be addressed through software.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

Bold360

NOVEMBER 30, 2016

Chat bots, often referred to simply as “bots,” are designed to mimic interaction with an actual human – without, of course, an actual human participating in the interaction from the other side. These bots, of course, are far more basic than the advanced, intelligent bots required to power customer support chat for a large enterprise.

Chatbots 40

Chatbots Strategy Self Service ROI 40