Course, Customer Experience Professionals and Download

CX University’s (CXU) Program is Congruent with CXPA’s new Definition of Domains of Knowledge, Skills, Abilities

CX University

OCTOBER 12, 2021

PHILADELPHIA, PA – October 12, 2021 – The Customer Experience Professionals Association (CXPA) updated their professional certification exam (CCXP) on October 5, 2021 and CX University’s (CXU) online courses are congruent with the new exam content domains.

ROI

ROI Course Analysis Customer Experience Professionals

Improving your Voice of the Customer listening posts? Ask these questions

Experience Investigators by 360Connext

OCTOBER 27, 2020

Of course we want to know what customers have to tell us. It’s common, for instance, to check-in with customers who download software along their onboarding journey. Better yet, this is based on the individual customer’s journey. It can be tempting to want ALL OF IT! Related Article: Why Journey Map?

Customer Journeys

Customer Journeys Social Media Feedback Touchpoint

A United Airlines Post Mortem Discussion, With Diane Magers – CB48

Customer Bliss

APRIL 25, 2017

Last week, I wrote a blog post about the employee experience side of the United incident. Diane is currently CEO of the Customer Experience Professionals Association. Prior to that, she held high-ranking, customer-facing roles at AT&T and Sysco. Here it is: DOWNLOAD YOUR APOLOGY PEACE PROCESS GUIDE.

Airlines

Airlines Customer Experience Professionals Course Connections

Webinars

How To Craft Your Perfect Retail Tech Stack

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

How to Use the CSAT Metric in Your CX Program

GetFeedback

AUGUST 14, 2019

Your expectations are vastly different, based on your own perceptions and the brand promise of either fast, cheap food or full dining experience from a five-star chef. Of course not. But the fast-food chain could do the same thing and meet your expectations without issue, leading to a satisfied customer. . Download the Toolkit.

Metrics

Metrics Customer Journeys How To Customer Satisfaction

5 Ways To Master your Customer Experience Role

Experience Investigators by 360Connext

MARCH 9, 2015

We’ve listed several of them on our Customer Experience Resources page, along with some downloads and other free resources to help you. This seems so obvious, but you must really start paying attention to the experiences you have as a customer. Feel free to ask in the comments! Be observant. Get certified.

Customer Experience

Customer Experience Chief Customer Officer Customer Experience Professionals Resources

Customer Listening Posts: Ask These Questions to Boost Your VoC Program

Experience Investigators by 360Connext

JULY 12, 2022

Of course we want to know what customers have to tell us. It’s common, for instance, to check-in with customers who download software along their onboarding journey. Better yet, this is based on the individual customer’s journey. It can be tempting to want ALL OF IT! Related Article: Why Journey Map?

Customer Journeys

Customer Journeys Feedback Social Media Exercises

Have Your Journey Maps Failed You?

CX Journey

APRIL 26, 2016

The paper is based on the following problem statement: Customer journey maps are useless because they’re just not actionable. They don’t allow the customer experience professional to identify and to improve those items or areas that have the greatest impact on the customer and his experience.

Customer Journeys

Customer Journeys Exercises Customer Experience Professionals Software

How will LLMs change Customer Experience?

Thematic

JUNE 28, 2023

I chose the following: Then, I asked for five examples of how LLMs will affect the work of customer experience professionals. LLMs for personalized experiences on tap: This has potential, but I’m not convinced the technology is there yet. Here are the answers: 1. Give yourself a project.

Customer Experience

Customer Experience Chatbots Social Media Training

Customer Experience Predictions for 2019

Confirmit

DECEMBER 17, 2018

The trends we highlight have been selected using guidance from a base of 200 customer experience professionals. Of course, the truth – certainly in CX terms – lies somewhere in the middle. Trust and emotional engagement: Customer trust is hard won – and more easily lost – than ever before.

Customer Experience

Customer Experience Return on Investment Customer Experience Professionals Report

Best Customer Success Certifications 2021: The Ultimate List

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. You need to choose the right course that offers trainings, more information, and certifications.

Customer Success

Customer Success Course Training Customers

Customer Experience Planning: Do This, Not That

ClearAction

OCTOBER 25, 2015

Nobody thinks when they buy something: I hope I’ll enjoy the survey they send me, or the 800-number call I would prefer to never have to make, or the offers to engage me in downloading stuff and participating in social media with them. Yet, for customer experience professionals, those things are typically what we eat, drink and sleep.

Customer Experience

Customer Experience Customer Journeys ROI Customer Experience Management

Market research – is it worth it?

Maru/HUB

OCTOBER 25, 2018

Of course, “retail” is a very general term, as is “restaurant”. Read our related posts and free downloadable materials: Read our paper that considers How Marketers can Improve the Customer Experience . Eye Trackit for Market Research Professionals. Independent restaurants (60% failure rate).

Marketing

Marketing Retail Travel ROI

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. In 2014, Ian officially became a Certified Customer Experience Professional. Annette Franz. Jeff Toister. Jeremy Watkin.

Customer Experience

Customer Experience Customer Service Social Media Consulting

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. In 2014, Ian officially became a Certified Customer Experience Professional. Annette Franz. Jeff Toister. Jeremy Watkin.

Customer Experience

Customer Experience Customer Service Social Media Consulting

5 Things Your Customer Experience Strategy Needs to be Successful

Michel Falcon Experience

OCTOBER 21, 2015

” Recognizing that this is a common question for many business professionals, from around the world, I hosted a webinar on this very topic on October 6th titled “5 Things Your Customer Experience Strategy Needs to be Successful.” ” You can download the recording of the webinar by clicking here.

Strategy

Strategy Customer Experience Net Promoter Score NPS

The Executive’s Playbook: 3 Affordable Ways to Improve Your Company’s Customer Experience

Michel Falcon Experience

SEPTEMBER 24, 2015

We are now trying to determine the best foot to put forward to bring us closer to creating a customer experience that not only delights our customers, but that also helps us financially. If a superior customer experience has worked for companies like Starbucks and ZenPayroll Gusto can it also work for your organization?

Customer Experience

Customer Experience eBook Social Media Training

Episode #24 – Building Community to Improve the Employee Experience

Russel Lolacher

JULY 4, 2022

He is the senior director of customer experience at arise virtual solutions, which is the platform that connects big brands with working from home service providers. And in doing that you will earn opportunities to to invest upward as well, and sideboard and download whatever word, you’ll see those opportunities.

Employee Experience

Employee Experience Connections Leadership Groups

Customer Experience Update

CX University’s (CXU) Program is Congruent with CXPA’s new Definition of Domains of Knowledge, Skills, Abilities

Improving your Voice of the Customer listening posts? Ask these questions

Webinars

Trending Sources

A United Airlines Post Mortem Discussion, With Diane Magers – CB48

Webinars

How to Use the CSAT Metric in Your CX Program

5 Ways To Master your Customer Experience Role

Customer Listening Posts: Ask These Questions to Boost Your VoC Program

Have Your Journey Maps Failed You?

How will LLMs change Customer Experience?

Customer Experience Predictions for 2019

Best Customer Success Certifications 2021: The Ultimate List

Customer Experience Planning: Do This, Not That

Market research – is it worth it?

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Top 50 Customer Service Leaders – Best Customer Experience Influencers

5 Things Your Customer Experience Strategy Needs to be Successful

The Executive’s Playbook: 3 Affordable Ways to Improve Your Company’s Customer Experience

Episode #24 – Building Community to Improve the Employee Experience

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