Kerry Bodine

JUNE 3, 2021

If you’re looking to level up your customer experience skills, you need to check out my online course, Customer-Powered Profits: 10 Lessons To Unlock The Potential of Customer Experience. You won’t find any highfalutin language or academic explanations in my course. You’ll access the course through a secure, easy-to-use website.

Course 177

Course Video ROI Customers 177

Qualtrics

MARCH 1, 2021

Download your free CSAT survey template. Download your free NPS survey template. Download your free website satisfaction survey template. Download your free post-event feedback survey template. Download your free customer service survey template. Download your free employee engagement survey template.

Survey 29

Survey Net Promoter Score NPS Employee Engagement 29

CX University

AUGUST 7, 2018

CX University recently announced changes in purchase options to their Customer Experience and Patient Experience 500 Series of Online Courses. Online Courses are now available as subscription plans with low prices to allow accessibility for everyone. Visit www.cxuniversity.com to learn more about the subscription plans. CX University.

Course 45

Course Gamification Video Study 45

Comm100

AUGUST 28, 2023

Digital transformation in higher education isn’t just about introducing online courses or providing email support; it’s about creating a cohesive, digitally driven ecosystem that enhances every stage of the student experience. Naturally, implementing such an encompassing digital movement poses significant challenges.

Handbook 130

Handbook eBook System Course 130

Customer Bliss

FEBRUARY 18, 2022

Download resources here ». Listen to or watch the full interview ». Over my 35 years in this industry, I’ve built a library of resources to help you start the process to find YOUR three blocks long and start to look beyond what your brand is known for now and towards what you’ll be remembered for long-term.

Customer Experience 286

Customer Experience Chief Customer Officer Leadership Course 286

InMoment XI

AUGUST 2, 2023

In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. To access all the key drivers of NPS and discover who the leading brands are in the UK, download your copy of the report findings here. Take The Lead!

NPS 260

NPS Customer Centricity Tips Culture 260

Clarivate

MAY 18, 2023

Starting with the May 2023 Master Journal List update we will provide a downloadable Excel file each month, which will clearly outline the changes which have occurred since the previous update. The prioritization of these two tasks varies across the course of the year. title changes, mergers, ceases, splits and absorptions).

Policies 122

Policies Course Feedback Resources 122

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Discover which level you are on and how you can move up.

Connections 64

Connections CRM Conference Touchpoint 64

CX University

OCTOBER 12, 2021

PHILADELPHIA, PA – October 12, 2021 – The Customer Experience Professionals Association (CXPA) updated their professional certification exam (CCXP) on October 5, 2021 and CX University’s (CXU) online courses are congruent with the new exam content domains. The CXPA/CCXP domains are thoroughly covered in the following CXU courses.

ROI 98

ROI Course Analysis Customer Experience Professionals 98

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you missed the talks or demos, contact us so you don’t miss out.

Sports 59

Sports CRM Conference Groups 59

Experience Investigators by 360Connext

APRIL 2, 2024

Of course this is a simplified version of what it takes to identify meaningful touchpoints. Download the Customer Journey Mapping Workbook Do I feel confident this happened? I love the service and want to tell a friend. <- <- Do you make it easy for customers to refer their friends (or incentivize them to)?

Touchpoint 143

Touchpoint Customer Journeys Customer Experience Social Media 143

CSM Magazine

MARCH 18, 2024

This extensive resource hub provides informative guides, practical downloads, training resources and insightful articles. I am delighted to offer new material and free downloads on the website. Along with the training and consultancy offered by Helen Pettifer Training Ltd, it can aid compliance with Consumer Duty.

Training 52

Training Government Financial Resources 52

Experience Investigators by 360Connext

NOVEMBER 17, 2020

” Of course, I was proud of my kids for being polite. While it’s great to send personal notes, of course, it’s possible to get creative. Of course there are times like a first purchase or a renewal. . “Please’s and thank you’s aren’t very common anyway, but especially from kids.

How To 372

How To Airlines Social Media Tips 372

Experience Investigators by 360Connext

APRIL 2, 2024

Of course this is a simplified version of what it takes to identify meaningful touchpoints. Download the Customer Journey Mapping Workbook Do I feel confident this happened? I love the service and want to tell a friend. <- <- Do you make it easy for customers to refer their friends (or incentivize them to)?

Touchpoint 137

Touchpoint Customer Journeys Customer Experience Social Media 137

Comm100

MARCH 13, 2023

You can download the survey results for free below. Now, providing overnight support from agents is of course cost prohibitive for most institutions. Because this generation can receive around-the-clock communication and service from most brands, they expect a similar experience from prospective schools.

Chatbots 188

Chatbots Survey Social Media Report 188

Clarivate

JULY 21, 2022

In this blog post, we discuss our free courses in the Web of Science Academy, new features including ‘retraction alerts’ and share some practical tips for researchers to help uphold research integrity in their everyday work and research community. Ethical publishing: an introductory course. Retraction Alerts—are you using them?

Tips 105

Tips Course Study Training 105

Team Support

NOVEMBER 30, 2023

Related: The B2B Customer-Centricity Crash Course Top Four Digital Channels, Ranked by Popularity In today’s digital world, businesses need to make it easy for customers to access support through multiple channels. These can include ticketing, live chat, social media, email, and other means. Interested in learning more?

Omni-Channel 106

Omni-Channel Customer Service How To eBook 106

Experience Investigators by 360Connext

NOVEMBER 22, 2022

” Of course, I was proud of my kids for being polite. While it’s great to send personal notes, of course, it’s possible to get creative. Of course there are times like a first purchase or a renewal. . “Please and thank yous aren’t very common anyway, but especially from kids. Try these methods: 1.

How To 143

How To Airlines Social Media Tips 143

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport is a new course created by Lynn Hunsaker at ClearAction Continuum. This self-paced course is for anyone who wants to learn the best way to lead customer experience for strategic impact. This customer experience course is an actionable overview for making CX a team sport company-wide.

Sports 71

Sports Customer Experience Handbook Case Study 71

ChurnZero

DECEMBER 19, 2023

Metrics are the key to aligning with finance , proving value to your leadership and of course understanding the health of the business. Download the full report— the 2023 Customer Success Leadership Study —for a more in-depth look at the metrics that customer success teams are tracking as we move into 2024. Expansion revenue.

Metrics 52

Metrics Net Promoter Score Customer Success NPS 52

Customer Bliss

FEBRUARY 11, 2020

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. To start defining your legacy and your “Three Blocks Long,” click here for downloadable worksheets. The following is a lightly edited transcript of the video below.

Chief Customer Officer 218

Chief Customer Officer Video Leadership Company 218

Experience Investigators by 360Connext

AUGUST 31, 2021

If you’ve read my article on Listening Assessments or downloaded our free Customer Interview Guide resource , you know I love customer feedback that tells a story and contextualizes our other data. Of course it depends on your industry and your relationship with the customer and many other factors.

Feedback 380

Feedback Customers Loyalty Resources 380

BlueOcean

MAY 5, 2023

What’s their correction path when things get off-course? And for more insight, download our RFP template today. Their structures and processes should be highly tailored to the remote environment, rather than just a direct reflection of their in-person efforts. How do they maintain a one-to-one relationship between coach and agent?

Customer Care 156

Customer Care Contact Center Comparison Government 156

ShepHyken

JANUARY 15, 2024

It’s a matter of choosing the dominant mindset that determines the course of one’s performance and career over time. Download 6 Self-Coaching Questions to Transform Your Life for free. Shifting from a victim mindset to an accountability mindset is critical to elite performance.

Sports 78

Sports How To Exercises Culture 78

Customer Bliss

JANUARY 29, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Sales 173

Sales Chief Customer Officer Video Course 173

Zeisler Consulting

AUGUST 1, 2023

I recently went to a competitor’s location (I downloaded the app and gave it a shot) to see what that experience was like. The app, of course, is a corporate tool. Ok, great… do that, but make sure you have the fundamentals right, otherwise it’s just a replication of the same lame experience only in new technology.

Wait Times 72

Wait Times Fashion Omni-Channel System 72

C3Centricity

OCTOBER 22, 2020

Both of these trends have been further exacerbated by the pandemic of course. Retailers need it to deliver products of course, but we all seem to have become data mad! Getting us to download something we didn’t want. A large download button is shown on the landing page of the software we intend to install.

Retail 218

Retail Advertising Course Survey 218

Bizagi

MARCH 27, 2020

Visit the Bizagi Xchange where you can download and then customize ready made process templates for a variety of key processes, or start from a blank sheet. To help you learn how to use Bizagi Modeler we have comprehensive online training courses that take you through how to use it step by step. Download Bizagi Modeler to get started.

Hospitality 98

Hospitality Banking Training Video 98

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Students are informed of course learning objectives, meeting dates, and a healthy timeline to complete the independent work. A positive learning experience can help promote engagement and keep them involved in the course and online community.

Engagement 52

Engagement Gamification Course Case Study 52

NICE inContact

JANUARY 21, 2019

We’re not only talking about the risk of vaporware but also the importance of seeing that the platform fulfills specific operational requirements from the perspective of your agents, contact center managers, executive leaders and, of course, your customers. Download the full Forrester Wave report here. Proof in action.

Contact Center 136

Contact Center Course Analytics Report 136

SurveyGizmo

DECEMBER 27, 2022

Downloads, new signups, and uninstalls In 2021, mobile apps were downloaded more than 230 billion times globally. Downloads are the starting metric for most developers. It’s simple: the more frequently an app is downloaded from the app store, the more popular it gets. How many downloads is a realistic goal?

Metrics 52

Metrics Measurement Social Media Course 52

Experience Investigators by 360Connext

JULY 26, 2022

You can start building your own with the help of our CX Mission Statement Guidebook , available to download free. Keep celebrating those customer-facing employees, of course, but make efforts to look for the hidden heroes on other teams. Once you’ve got your CX Mission, continue by defining success in real terms.

Customer Journeys 143

Customer Journeys Sports ROI Return on Investment 143

AWS Machine Learning

NOVEMBER 2, 2023

In this post, we create a generative AI solution for teachers to create course materials and for students to learn English words and sentences. It uses the function download_image to download an image from the S3 bucket. Show assignments Teachers can browse assignments and the generated artifacts using the following GUI page.

Transportation 106

Transportation Course Guidelines How To 106

CSM Magazine

FEBRUARY 21, 2022

The good news is with e-learning it has never been easier to create your own course and keep your customer service agents engaged. iSpring Suite is a powerful eLearning authoring software that enables you to create engaging and effective eLearning courses quickly and easily. Provides flexibility in course structure and interaction.

Tools 52

Tools e-support Course Video 52

Happy or Not

JANUARY 18, 2024

Support for collaborative success Downloading the charts as images directly from the widget facilitates effortless sharing with stakeholders and teams or incorporating them into presentations. Download the insights, share them effortlessly, and weave the nuanced story of your customer satisfaction journey.

Analysis 36

Analysis Customer Satisfaction Analytics Return on Investment 36

Helen Dewdney

APRIL 21, 2023

Of course, it is even worse if you are injured and/or you have to deal with an insurance company being difficult. And, of course, you should look to switch your provider every year anyway. Having a motor accident, making a claim, choosing your repairer If you have an accident in your vehicle it can be devastating. So, challenge it!

Insurance 92

Insurance Automotive Consumers Financial 92

Solvvy

JULY 13, 2022

Of course, accurately measuring customer satisfaction is never straightforward and needs to be adapted depending on a company’s business needs. Download the reports locally or share via email – Share insights widely with the greater team by sending PDF reports via email.

Survey 109

Survey Feedback Customer Satisfaction Measurement 109