Experience Investigators by 360Connext

OCTOBER 27, 2020

Of course we want to know what customers have to tell us. Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions. It’s common, for instance, to check-in with customers who download software along their onboarding journey.

Customer Journeys 359

Customer Journeys Social Media Feedback Touchpoint 359

Experience Investigators by 360Connext

JULY 12, 2022

Of course we want to know what customers have to tell us. Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions. It’s common, for instance, to check-in with customers who download software along their onboarding journey.

Customer Journeys 143

Customer Journeys Feedback Social Media Exercises 143

Thematic

JUNE 28, 2023

I chose the following: Then, I asked for five examples of how LLMs will affect the work of customer experience professionals. LLMs for personalized experiences on tap: This has potential, but I’m not convinced the technology is there yet. Here are the answers: 1. Give yourself a project.

Customer Experience 62

Customer Experience Chatbots Social Media Training 62

Experience Investigators by 360Connext

MARCH 9, 2015

We’ve listed several of them on our Customer Experience Resources page, along with some downloads and other free resources to help you. This seems so obvious, but you must really start paying attention to the experiences you have as a customer. Feel free to ask in the comments! Be observant. Get certified.

Customer Experience 110

Customer Experience Chief Customer Officer Customer Experience Professionals Resources 110

ClearAction

OCTOBER 25, 2015

Nobody thinks when they buy something: I hope I’ll enjoy the survey they send me, or the 800-number call I would prefer to never have to make, or the offers to engage me in downloading stuff and participating in social media with them.

Customer Experience 48

Customer Experience Customer Journeys ROI Customer Experience Management 48

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130