The First One Now Will Later Be Last? | The Times They Are A-Changing: Talent in the Contact Center Part 9
SaleMove
MARCH 12, 2021
In today’s consumer-driven world where the overall experience is a top differentiator, customer care organizations are now at the forefront of innovation. Those that embrace new technologies to enhance the customer experience often pull ahead exponentially, leaving those that stagnate to fall ever further behind.
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