C Space

JULY 21, 2020

eBay reported strong results in its more recent quarter thanks to a boost from Covid-spooked consumers shopping online, but the classified business suffered because the pandemic forced the shuttering of thousands of car dealerships. Digital growth is also responsible for accelerating the company’s loyalty program, Brandt noted.

Brands 52

Brands Transportation Sales Innovation 52

Service Untitled

SEPTEMBER 7, 2010

In order to gain a customer’s loyalty, the brand has to be trusted and presented as trustworthy, competent, efficient, and intelligent. Nowadays it is more than just running a business with creativity and skill, because customers want to know if the promised honesty and integrity is acting in a consumer’s best interest.

Loyalty 45

Loyalty Loyalty Programs Exercises Customer Satisfaction 45

SurveySparrow

MARCH 18, 2020

Without measuring KPIs, there would be no benchmark and the entire exercise will become directionless. You can measure this metric with customer surveys and interviews. Industries like telecom will usually have lower NPS scores while the consumer electronics industry average is usually higher. What you measure gets managed.

Sales 52

Sales Management Net Promoter Score Effort Score 52

Kustomer

NOVEMBER 25, 2021

And so, one of the things that we know is that customers, especially higher tier customers; think about airlines or hotels or other loyalty programs, have a sense of self-worth, often inflated, about how important they are to the company is really important to, even at a surface level acknowledge they’re treated differently.

Customer Service 98

Customer Service Effort Score Self Service Customers 98

Service Untitled

OCTOBER 15, 2010

I think companies need to see the difference based on a consumer’s purchasing power. photo credit: David Hilowitz Possibly Related Posts: Customer loyalty and the practical consumer Today’s economy shows that money defines customer loyalty. I want to be recognized as special too.

Rewards Programs 44

Rewards Programs Loyalty Loyalty Programs Exercises 44

Service Untitled

OCTOBER 8, 2010

Does lifetime warranties add up to consumer negligence or can it be the most positive part of customer service? Customer loyalty is the attitude of a customer when he. Cultivating customer loyalty Keeping a customer or client is a lot less expensive. You can follow any responses to this entry through the RSS 2.0

Loyalty 41

Loyalty Competitive Advantage Loyalty Programs Exercises 41

Kustomer

MARCH 12, 2020

The original concept of delighting customers stemmed from the theory it would create more loyalty and increase the amount of money a consumer would spend. If the current strategies used to delight customers are flawed, what strategies work to create customer loyalty? Consumers want to self-serve. Gabe Larsen: (18:55).

Effort Score 52

Effort Score Self Service Customers Multi-Channel 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

JUNE 19, 2019

Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs. ING Direct is one of those brands. Kudos to them.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49