InMoment XI

DECEMBER 1, 2021

If a customer isn’t satisfied with the proposed exchange your loyalty program offers, they won’t buy in. For example, according to our CX Trends report , customers are less likely to share their info when a program only offers to make interactions easier, more efficient, or to deliver personalized recommendations.

Loyalty 260

Loyalty Marketing Loyalty Programs Customer relationships 260

Customers That Stick

SEPTEMBER 18, 2014

Building a base of loyal customers can be one of the most effective ways to increase your profitability and optimize your customer acquisition costs, but what does it take to win the favor of Millennials (consumers who are currently between 18 to 34 years old)? Here’s a look at how to target Millennials effectively through loyalty programs.

Loyalty Programs 133

Loyalty Programs Loyalty Social Media Study 133

Lumoa

FEBRUARY 2, 2023

According to research, 95% of consumers believe customer experience is the key to brand loyalty. When you send out a customer survey , you just have to ask one question: “How likely are you to recommend [brand/service/product] to a friend or colleague?” Lumoa offers a wide range of survey solutions to meet your needs.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

Oracle

SEPTEMBER 16, 2020

According to a recent survey by Accenture , 93% of consumers believe it’s important that every interaction they have with a brand is excellent. The current climate sees brands engaging with consumers at a time when encouraging spend behavior can be seen as insensitive. complete your first online order for bonus points).

Loyalty Programs 67

Loyalty Programs Retail Loyalty Touchpoint 67

Oracle

MARCH 18, 2021

And for the most avid travelers engaged in airline, credit card, and hotel loyalty programs, 2020 provided extremely limited opportunities to maintain status, earn points, or redeem travel rewards. Travel loyalty reimagined. Travel loyalty programs matter to consumers, and so do their responses to the pandemic.

Loyalty Programs 62

Loyalty Programs Travel Loyalty Brands 62

SurveySensum

JULY 13, 2023

The answer lies in leveraging the power of retail surveys. After one week of receiving the products, you received a Whatsapp Survey from the brand to rate their products. Conclusion How To Improve Retail Customer Experience With Surveys? Why Survey? Why you should not send surveys at this point?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

The answer lies in leveraging the power of retail surveys. After one week of receiving the products, you received a Whatsapp Survey from the brand to rate their products. Conclusion How To Improve Retail Customer Experience With Surveys? Why Survey? Why you should not send surveys at this point?

Retail 52

Retail Survey Tools Customer Experience 52

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. Lush’s commitment to eco-friendly practices is evident in its product packaging and store design, resonating with consumers’ growing environmental concerns.

Retail 78

Retail Engagement Strategy Customer Experience 78

ShepHyken

JUNE 7, 2021

My take is that the interview is combining elements of a survey and focus group. The Untapped Potential of B2B Customer Loyalty Programs by John Rolston and Jon Glick. My Comment: A loyalty program for B2B? Loyalty programs are not just for consumers. Interesting concept! Absolutely!

Customer Service 133

Customer Service Loyalty Programs Customer Journeys Customer Centricity 133

ProProfs Chat

JANUARY 18, 2019

Companies have realized the importance of this, which is evident from the increase in customer satisfaction and retention programs. Loyalty programs, customer surveys, and engagement have taken a forefront in marketing campaigns. Choose the Right Survey Question Types. Make Use of Survey Logic.

Survey 66

Survey Loyalty Programs CRM Software 66

Oracle

MARCH 18, 2019

Consumer loyalty is more difficult than ever for retailers to attain. Yet, it is as important as ever for a company’s sustainability to crack the consumer loyalty code. Successful programs pave the way to increased sales and can drive market share. Here are 3 ways to improve loyalty in 2019.

Loyalty 60

Loyalty Consumers Loyalty Programs Retail 60

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. The survey results from consumers highlighted what customers are really seeking. Want to appeal to consumers in retail? Loyalty: “What’s in it for me?”

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

CSM Magazine

AUGUST 4, 2022

Over the past two years, retailers have invested a significant amount of time and money to create exceptional digital experiences as consumers embraced a new way of interacting with their favorite brands. Generational differences and channel preferences persist in this most recent report. Generational Differences in Shopping Preferences.

Consumers 59

Consumers Retail Customer Satisfaction Advertising 59

ShepHyken

APRIL 25, 2022

Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. Retail Customer Experience) More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey. Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek.

Customer Service 64

Customer Service Loyalty Programs Loyalty Competitive Advantage 64

SurveySparrow

FEBRUARY 22, 2024

It can be through surveys, reviews, or direct support interactions. It stands out in this arena by offering a versatile platform for creating engaging and interactive surveys. The channels can be anything from email and social media surveys to website and in-app surveys. Do you want to repeat a certain survey?

Customer Retention 52

Customer Retention Software Gamification e-support 52

CSM Magazine

MARCH 19, 2021

IRI , a global leader in innovative solutions and services for consumer, retail and media companies, today announced that it has acquired Intelligent Shopper Solutions (ISS). ISS is a leading retail consumer insight provider that enables collaboration between retailers and suppliers, from Kognitiv Corporation.

Retail 52

Retail Consumers Loyalty B2B 52

ProProfs Chat

FEBRUARY 13, 2020

Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Benefits of Improving Customer Loyalty.

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109

Experience Investigators by 360Connext

NOVEMBER 2, 2021

You’ll notice I didn’t call this a consumer persona or a buyer persona. In business-to-consumer (B2C) organizations, customer personas are typically about the main shopper or buyer of the product. You may want to supplement this existing data with additional research like customer interviews or specifically designed surveys.

Customer Journeys 375

Customer Journeys Culture B2B B2C 375

Optimove

OCTOBER 5, 2023

Many were uncovered in our 2023 Marketer’s survey that are below.  Others originate from our 2023 Marketing Fatigue survey. They see the need as our survey of consumers regarding marketing fatigue revealed that two-thirds of consumers (66%) want fewer marketing messages, and 27% feel they are bombarded by marketing messages.

Marketing 72

Marketing Survey B2C Loyalty 72

SurveySensum

AUGUST 1, 2023

How to Leverage Customer Feedback to Build Customer Loyalty? 7 Best Practices for Building Customer Loyalty in Retail? And according to the research study conducted by Harvard Business School, The Economics of E-Loyalty , increasing customer retention rates by 5% increases profits by 25% to 95%.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Lumoa

JANUARY 19, 2023

Your team must be skilled in market research and analysis, be the voice of your consumers, and be the driving force behind change and the elimination of pain points. Additionally, they use surveys, focus groups, and other methods of soliciting direct customer input to create actionable plans that drive better experiences for customers.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

QuestionPro Audience

JANUARY 3, 2017

qSample conducted a study with its general consumer panel to understand travelers’ spending habits. The survey was deployed to more than 400 respondents and showed travelers’ spending habits during flights and in airports. However, airlines are losing the opportunity to extend loyalty programs through food and beverage services.

Airlines 150

Airlines Loyalty Brands Industry 150

ShepHyken

APRIL 20, 2020

Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin. Here are my top five picks from last week.

Loyalty Programs 64

Loyalty Programs Customer Service Rewards Programs Loyalty 64

Currency Alliance

JUNE 11, 2019

Many consumers now ‘multibank’[iii], keeping their traditional provider on-hand for the same reasons they always did, but branching out in search of enhanced value. In 2000, UK consumer bank Halifax launched a fairly successful marketing slogan: the people that give you extra [iv]. Actually, they do. Extra what?

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Oracle

FEBRUARY 14, 2020

Loyalty, or more aptly referred to as love for the purposes of this article, is a byproduct of exceptional consumer experiences. Yet, earning loyalty – love – is particularly challenging for brands in the face of increased competition and consumer apathy. Consumers are more connected to purpose-driven brands.

Loyalty 79

Loyalty Brands Customer Journeys Loyalty Programs 79

ShepHyken

OCTOBER 29, 2023

Traditional loyalty programs, which often offer points or cash rewards, are being outdone by a new trend: experiential rewards. My Comment: I’m a fan of rewards and loyalty programs for a reason. Done well, they foster repeat business and can lead to true customer loyalty.

Customer Service 64

Customer Service Loyalty Programs Ecommerce Loyalty 64

SurveySparrow

JULY 23, 2023

Customer experience (CX) trends are patterns or shifts in consumer behavior and preferences that significantly impact how businesses interact with their customers. Various factors, including technological advancements, changes in consumer expectations, and broader societal changes, can drive these trends.

Trends 52

Trends Self Service Customer Experience Omni-Channel 52

GetFeedback

JUNE 11, 2019

Deloitte’s study integrated data from 800 consumers, a 12-person online panel, and analyzed 91 million social media posts as well as 2,090 completed Voice of the Customer surveys. Brand loyalty is driven by emotional connections. Furthermore, these emotional relationships are not simply driven by shared values.

Study 170

Study Loyalty Connections Loyalty Programs 170

SurveySensum

JULY 26, 2023

Building Meaningful Loyalty Programs By leveraging customer feedback you can create meaningful loyalty programs that cater to the expectations and preferences of your customers. These programs will help you foster a long-lasting and meaningful relationship with your customers.

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

TechSee

MAY 19, 2021

COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. consumers required assistance during the pandemic. According to Accenture , 75% of consumers are more likely to purchase from a company that knows their name and purchase history.

Technology 159

Technology Self Service Customer Service Competitive Advantage 159

Kayako

AUGUST 21, 2018

56% of consumers say they’re more loyal to business who “get them.”. Consumers want to do business with brands that understand them. Send out a survey to all existing customers. Consumers, especially modern ones, are fickle. Offer a Worthwhile Loyalty Program. What does that mean?

Customer Retention 123

Customer Retention Loyalty Strategy Loyalty Programs 123

TechSee

JANUARY 7, 2020

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs. Enhancing customer retention in the telecom industry. Customer feedback.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. Every business needs a loyalty strategy, but not every business needs a loyalty points program.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

BirdEye

AUGUST 7, 2023

Build trust: Consumers have trust issues with auto repair shops without significant social proof and positive customer reviews. Customer loyalty: A big part of auto repair shop marketing involves turning first-time customers into long-term advocates. Run a loyalty program to drive repeat business Implement a loyalty program.

Strategy 52

Strategy Sales Marketing Social Media 52

ShepHyken

DECEMBER 17, 2021

When the leftover turkey has been stowed away in the fridge and the football game has wrapped up, consumers will turn their focus to their holiday spending. Not only is there a desire to spend among consumers, but we’re seeing the holiday shopping season is critical for SMBs to meet their business goals. Who doesn’t love a discount?

e-support 76

e-support How To Insurance Retail 76

Retently

JUNE 28, 2022

Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try. Meaningful loyalty programs not only drive customer retention by showing care towards existing customers. We touched on the topic in our guide to NPS for SMB.

NPS 148

NPS Net Promoter Score Feedback Case Study 148