Is Your Online Experience Your Customer’s Worst Nightmare?
Experience Investigators by 360Connext
JULY 20, 2015
Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. Sure, it may work the way it’s “supposed to” and contain information you feel is useful to the customer, but it’s not easy to access or it’s often unavailable (e.g. live support, customer service call centers).