Connections Fashion Innovation Multi-Channel 
Bizagi
OCTOBER 24, 2019
As I highlighted in my keynote presentation, Innovate or be Disrupted, technology is enabling newer companies to disrupt the large incumbents by providing solutions or services that end consumers want, when they want them, where they want them. The good news is, this is what Bizagi helps our customers to do: innovate through automation.
BirdEye
FEBRUARY 21, 2023
Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.
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CX Journey
AUGUST 18, 2016
In the late 20th century, marketers began to make products and services available through digital channels. Customer expectations, swayed by the latest digital innovations, have put stress on traditional models and have prompted companies to transform their businesses to deliver better customer experiences.
Win the Customer
DECEMBER 14, 2015
Even in the age of email and social media, there’s real power and effectiveness found in old fashion human-to-human conversation. I recently was given a preview of Zendesk’s innovative new feature Voice , a cloud-based call center software that seamlessly integrates into its customer service helpdesk software.
Totango
MAY 3, 2019
But the only way to cultivate this prized group is to form meaningful connections which increase customer engagement and loyalty. Nothing makes an impression like good, old-fashioned customer service. If you retain customers , they’ll spend far more than the price of their initial purchase over a lifetime.
C Space
APRIL 21, 2020
Entercom , a leading multi-platform audio and entertainment company, has launched “Stay Connected” ( #StayConnectedTogether ), a public service initiative to unify the company’s crisis response across its 235 broadcast brands and expansive digital platform to meaningfully impact public health and well-being.
BirdEye
FEBRUARY 23, 2024
It can be written and verbal communication, spanning various channels and formats. USP : Builds rapport, fosters connection, and adapts to nuanced situations. You can create a transparent, informed, engaged workforce using internal newsletters, town hall meetings, and feedback channels. What are communication channels?
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