Struggling to Prove the ROI of Customer Experience? You Could Be Missing These 3 Keys to Success
InMoment XI
AUGUST 18, 2022
When designing the right program for your business, it is important to shift your focus away from scores, scores, scores. A program that relies too much on scores can hurt your chances of proving ROI. Each department needs to be connected to the customer experience and work to support front-line employees.
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