Connections Customer Expectations Management White Paper 
InMoment XI
AUGUST 3, 2023
By tapping into unstructured data sources, businesses can elevate their customer experience strategies, customer experience research , improve personalized interactions, and create more meaningful connections with their target audience, ultimately gaining a competitive edge in today’s data-driven marketplace.
Kayako
MAY 13, 2022
Customer satisfaction affects the bottom line because it is a critical predictor of retention and repeat revenue. Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Fortunately, customers also like to help themselves. White papers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
APRIL 6, 2020
Multichannel customer engagement refers to companies interacting with customers through multiple channels, such as phone, email, and live chat, with each channel managed in its own platform. ‘Omnichannel’, on the other hand, blends these channels with one another and manages them all from a single, unified console.
Daniel Group
SEPTEMBER 22, 2022
Three Steps to Excellent CX: Measure, Manage, and Improve. Delivering excellent CX (customer experiences) is imperative for businesses today. And while most companies would say they do just that, most customers beg to differ! The divide between CX’s perceived delivery and customer expectations is clear and wide.
Vonage
MARCH 26, 2018
The estimated price tag of losing customers due to poor service has reached $1.6 according to Accenture’s Digital Disconnect in Customer Engagement report. This energy is productive and contagious, strips away barriers to connecting with customers and fosters emotive interactions that drive customer experience.
Calabrio
MAY 3, 2017
Whether your content marketing efforts are focused around blogging or white papers and infographics, customer interactions that take place in the contact center make up a valuable resource for future content marketing topics. Manage customer expectations. Creating topics for future content marketing efforts.
Avaya
JANUARY 29, 2019
Avaya IX Workforce Engagement delivers all the applications organizations need to get the most value from agents while generating high-quality customer and agent experiences. Screen Recording – An undetectable back-end process that captures desktop screen activity during customer interactions.
Expert insights. Personalized for you.
488 
Let's personalize your content