CloudCherry
SEPTEMBER 19, 2018
Organizations eventually picked up on its impact, focusing now on creating delightful customer experiences for all who walk through their doors. As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights.
CloudCherry
SEPTEMBER 19, 2018
Organizations eventually picked up on its impact, focusing now on creating delightful customer experiences for all who walk through their doors. As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights.
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Natalie Petouhof
JUNE 15, 2015
Tweet Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success !
Confirmit
JULY 15, 2018
Use metrics to help us manage? In this webinar, guest speaker Maxie Schmidt-Subramanian, Principal Analyst at Forrester Research, Inc. and Phil Durand, Director, Customer Experience Management at Confirmit discuss how B2B organizations can plot the right course ahead. Voice of the Customer Webinars.
Confirmit
JULY 15, 2018
Use metrics to help us manage? In this webinar, guest speaker Maxie Schmidt-Subramanian, Principal Analyst at Forrester Research, Inc. and Phil Durand, Director, Customer Experience Management at Confirmit discuss how B2B organizations can plot the right course ahead. Voice of the Customer Webinars.
Confirmit
APRIL 15, 2019
Webinar Details. A green field site for a customer experience program is a rare thing these days. In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit will help you to look at your CX program like a great house. Voice of the Customer Webinars. REGISTER HERE.
Confirmit
FEBRUARY 14, 2018
And if your goal is to drive competitive advantage, that isn’t good enough. In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit, took our thinking a step further. Voice of the Customer Webinars. More middle of the road.
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