Customer Engagement Leads to Competitive Advantage for B2B Companies, Says New Study
CSM Magazine
FEBRUARY 16, 2016
The survey further reinforced the evolving nature of the vendor-customer relationship as 81 percent of respondents stated that customers are now more likely to expect vendors to engage with them and 73 percent said that customers also tend to compare current vendors with their competitors in regards to how they are engaged after initial sale.
Let's personalize your content