Likert Scale: Gauging the Attitudes of Your Customers
InMoment XI
MARCH 4, 2024
The Likert Scale, named after psychologist Rensis Likert, is a widely used tool in social science research and survey methodology for measuring attitudes, opinions, and perceptions of respondents. I am happy with the level of support provided by customer service. What is the Likert Scale? How pleased are you with your job?
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