ViiBE Blog

AUGUST 19, 2020

There are several ways a company can enhance its operations to create a successful call center. Today, omnichannel communication possibilities make customer support increasingly complex. Some companies have altogether gotten rid of classic phone support in favour of new chat options. Introduction. Establish and Track KPIs.

Call Center 52

Call Center Average Handle Time Case Study Guidelines 52

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

CSM Magazine

AUGUST 25, 2022

Today, customer service is not what it used to be a few years ago. It is no longer only about answering customers’ questions or demonstrating to them how to use a product. Exceptional customer service is more about strengthening your customers’ trust in your business.

Customer Service 52

Customer Service Social Media Guidelines Exceptional Customer Service 52

ShepHyken

AUGUST 7, 2020

Take regular follow-ups with your customers before and after they purchase a product. Know Your Customers Well. The key to exceptional customer service is knowing your customers well. Disney’s customer service works on the concept of “guestology,” which is the study of their guests.

Customer Service 126

Customer Service Guidelines Exceptional Customer Service Lifetime Customer 126

BirdEye

NOVEMBER 27, 2023

Dealing with difficult customers helps you in many other ways, like: Customer retention: Addressing issues keeps valuable customers from leaving. Brand reputation: Handling difficulties well enhances a company’s image. Loyalty building: Effective resolution fosters customer loyalty.

Examples 109

Examples Tips How To Social Media 109

Magellan Solutions

AUGUST 14, 2020

Magellan Solutions is a Philippine-based call center company focused on helping small businesses deliver exceptional customer service. With over 15 years in the industry, the company has served hundreds of clients from different sectors. It’s a must-have tool in achieving profitable growth in the age of e-commerce.

e-support 52

e-support Customer Experience Self Service Call Center 52

BirdEye

MAY 1, 2023

Here are some of the key benefits customer reviews can provide: Provides valuable insights Customer reviews offer valuable insights that help you understand your customers’ preferences and needs. This will increase the likelihood that new customers will make a purchase. How do you ask customers for Google reviews?

Examples 97

Examples Social Media Video Feedback 97

BirdEye

NOVEMBER 7, 2023

The primary purpose of these car sales email templates is not just to sell; it’s to connect, engage, and ultimately guide the customer through their buying journey. Make sure to personalize as per your brand’s voice and guidelines. Best regards, [Your Name] [Your Position] [Your Company] 17. Secure your spot now!

Sales 114

Sales Automotive Tips Advertising 114

Grade.us

SEPTEMBER 24, 2019

In 2015, the FTC leveled a complaint against AmeriFreight : "The FTC’s complaint marks the first time the agency has charged a company with misrepresenting online reviews by failing to disclose that it gave cash discounts to customers to post the reviews.". If it's mishandled customers may form their own misguided conclusions (e.g.,

Marketing 37

Marketing Guidelines Policies Banking 37

Magellan Solutions

APRIL 4, 2024

With a live chat agent, they can receive personalized guidance, have their doubts addressed, and be gently nudged towards completing that purchase—all while experiencing exceptional customer service. Two companies, U.S. Patriot Tactical and Petplan, have embraced innovative chat services to achieve these goals.

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52

Grade.us

SEPTEMBER 24, 2019

In 2015, the FTC leveled a complaint against AmeriFreight : "The FTC’s complaint marks the first time the agency has charged a company with misrepresenting online reviews by failing to disclose that it gave cash discounts to customers to post the reviews.". If it's mishandled customers may form their own misguided conclusions (e.g.,

Marketing 22

Marketing Guidelines Policies Banking 22

BirdEye

JULY 14, 2023

How are companies incentivizing reviews? How do you get authentic customer reviews? However, you must adhere to several rules and guidelines to ensure the way you solicit and share these reviews remains legal. Earlier this year, these two companies alone filed four lawsuits against fake review peddlers.

Guidelines 95

Guidelines Social Media Policies Exceptional Customer Service 95

Grade.us

JANUARY 10, 2019

How much authority will responders have/receive to solve/resolve customer concerns? Set reporting guidelines. Set distribution guidelines for incentives. Set distribution guidelines for incentives. Are incentives distributed privately, publicly (inside the company?). Make sure support knows the product or service.

Management 42

Management Guidelines Industry Effort Score 42

SurveySensum

MAY 19, 2023

NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty. It asks the customers how likely they are to recommend the company’s products or services to others, typically on a scale from 0 to 10. Passives – Customers who are happy with the product/service.

Banking 52

Banking NPS Industry Net Promoter Score 52

NobelBiz

APRIL 9, 2024

The Telephone Consumer Protection Act (TCPA) of 1991 addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes.

Call Center 104

Call Center Healthcare Contact Center Financial 104

Bill Quiseng

APRIL 18, 2021

With customers using platforms like Twitter and Facebook to complain loudly and sometimes virally to the world, companies have had to add resources to respond accordingly. But I am not against monitoring social media or using it as a responsive customer service channel.

Social Media 167

Social Media Customer Service Self Service Customers 167

Stella Connect

JANUARY 4, 2022

In this case, it’s better to schedule group training sessions instead (see below for more on customer service training tips). While group coaching sessions may be good fits for sharing company or team-wide changes or announcements, they’re impersonal by nature. Address trending or anticipated customer inquiries.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ProProfs Chat

APRIL 27, 2020

The boy wrote a heartfelt letter to the company saying: Well, the company was thrilled to hear from their fan and wanted to make sure that they replied to his mail in the most unique way possible. What Is Customer Service. In short, the very concept of customer service has evolved. Service that is proactive.

Customer Service 101

Customer Service Self Service Software Social Media 101

ProProfs Chat

AUGUST 19, 2020

Now, it would be wrong to say that such a big airline company did not have a devised structure of customer service policies. So how do you possibly take your service policies out of presentation slides and build your business culture around them? Why does your business need ‘honest’ customer service policies?

Policies 105

Policies Customer Service How To Guidelines 105

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. This will remind them of their essential role and their value to the team and the company. Continue reading below for 15 customer service training tips… Training Customer Service Agents for Collective Success. “[I]f John Boccuzzi, Jr.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Answer Dash

APRIL 5, 2020

Consumers have never had a greater choice of products and services to choose from. This, in turn, means that providing exceptional customer service has become a greater challenge. To reinforce this idea, we have gathered tips to show how your company can start selling with customer service.

Sales 63

Sales Customer Service Contact Center Omni-Channel 63

BirdEye

MARCH 31, 2023

Business letters also serve as records for a company to train its employees and refer to older transactions. As we move forward, please know that my team and I remain committed to providing your company the highest quality. We appreciate your inquiry and are excited to hear you are interested in purchasing from our company.

Examples 52

Examples How To Communication Management 52

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. This will remind them of their essential role and their value to the team and the company. Continue reading below for 15 customer service training tips… Training Customer Service Agents for Collective Success. “[I]f Keep it simple.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40