SuiteCX

MAY 25, 2016

However, there is some finesse required to engage with customers in this era of full inboxes and time-starved days. True engagement requires a dialogue between customer and company. Several companies are getting it right when it comes to engaging with customers. Here are a few case studies: Start with the brand promise.

Case Study 100

Case Study Study Customer Engagement Engagement 100

Storyminers

SEPTEMBER 11, 2020

Mike quickly realized that the right social CRM can make a world of difference in ensuring his team was engaging effectively in conversations informed by valuable social media intelligence and prior communications, focusing less on internal processes and more on results, and working on-the-go without compromising organization.

Case Study 147

Case Study CRM Study Customer Experience 147

ijgolding

AUGUST 3, 2018

Sticking with the retail industry, it gives me no pleasure to bring this to life with a case study – an example of exactly why organisations are failing to transform and ultimately survive in an increasingly disrupted world.

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Case Study Retail Study Policies 191

Education Services Group

JULY 27, 2021

But my favorite way to showcase your past successes and your current abilities to the world is by telling a customer’s success story with a case study. Case studies can be some of the most powerful content because they tap into one of the most powerful methods of communicating – storytelling. Our brains love stories.

Case Study 52

Case Study Study Social Media Customer Success 52

Customer Bliss

OCTOBER 30, 2018

These are increasingly deciding factors for engaging deeper with a company or leaning away from it. Social media feedback from every type of customer group cites how much the person understood who they were or if they got them. Make hiring your most important decision.

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Case Study Study Hotels Chief Customer Officer 256

CX University

SEPTEMBER 18, 2018

There are hundreds of best practices for employee engagement, and all of them are being practiced by firms across this good, green Earth: at some growing businesses, at some failing businesses too. My question is, “How do we know which best practices will most benefit our employee engagement initiatives? Trahant, Public Manager).

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Employee Engagement Engagement Case Study Strategy 211

Beyond Philosophy

SEPTEMBER 8, 2022

For example, one engagement activity was a Brown Paper Fair, where the customer experience innovation team put brown paper on the wall and asked the employees for suggestions on what to do about things. – A case study appeared first on CX Consulting. So, they designed pilot programs to evoke those emotions.

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Case Study ROI Study Customer Experience 97

Beyond Philosophy

DECEMBER 8, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

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Case Study Employee Engagement Study Engagement 142

Genroe

JULY 2, 2018

In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. The post [Case Study] Iron Mountain Doubles NPS? First, they changed the email invite “from” name to a real person, not a department. Second, they radically slimmed down the wording […].

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Case Study NPS Study Survey 66

Hallmark Business Connections

OCTOBER 19, 2020

The company utilized diversity and inclusion branding to engage an eager and active audience, and quickly became a dominant retailer who helped change what it meant to “go shopping.”. Find out by downloading the full case study. . The results?

Case Study 52

Case Study Study Retail Fashion 52

inSided

APRIL 21, 2021

This is when they found themselves in a new customer engagement ecosystem, one that required new technology to deliver an optimal customer experience.

Case Study 52

Case Study Customer Engagement Study Engagement 52

BlueOcean

MARCH 2, 2016

Agents engage with qualified leads, booking appointments for them to visit the dealership and speak directly with salespeople about buying a car. The post Case Study: Sustaining Optimal Outbound Sales Support While Increasing our Workforce by over 50% appeared first on.

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Case Study Study Sales Automotive 120

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. This entails doing more than just to lead the team but to also engage with people, accept challenges and as well as accept criticism. The full book can be purchased here.

Case Study 52

Case Study Study Leadership Advertising 52

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. This entails doing more than just to lead the team but to also engage with people, accept challenges and as well as accept criticism. The full book can be purchased here.

Case Study 52

Case Study Study Leadership Advertising 52

Confirmit

JANUARY 16, 2017

In this case study you’ll learn how: Confirmit’s Voice of the Customer specialists worked with Cognita’s team to define clear business outcomes for the program, aligned to the group’s five-year plan. Voice of the Customer Case Studies.

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Case Study Study Touchpoint Groups 40

Win the Customer

AUGUST 25, 2016

Denny’s has over 850,000 likes on Facebook and over 200,000 Twitter followers, and it has an average engagement per post of 1,800. The post 3 Case Studies in Successful Social Media Customer Engagement appeared first on Win the Customer! The strategy has paid off, too.

Social Media 52

Social Media Case Study Study Customer Engagement 52

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. A manager/supervisor must also be willing to learn, engage and adapt with the needs and expectations of all the main stakeholders (e.g The full book can be purchased here. customers and employees) of the establishment.

Case Study 52

Case Study Retail Study Customer Experience 52

inSided

OCTOBER 11, 2022

When workflow automation company Zapier was implementing community into its organization, it wasn’t only to engage with its customers but also its 100% remote team.

Case Study 52

Case Study Study Engagement Customer Experience 52

Second to None

JULY 3, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. The post Third-Party Retail Case Study: Paint Products appeared first on Second To None.

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Case Study Retail Study Comparison 54

West Monroe

MAY 8, 2022

After the company engaged West Monroe, we worked to identify opportunities to boost organic growth—analyzing their own data to look for clues. The primary stakeholders knew they had to find a way to make their sales team more effective. But they weren’t sure where to start, or what a solution might look like.

Case Study 52

Case Study Study Fashion Financial 52

Genroe

JULY 2, 2018

In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. The post [Case Study] Iron Mountain Doubles NPS? First, they changed the email invite “from” name to a real person, not a department. Second, they radically slimmed down the wording […].

Case Study 40

Case Study NPS Study Survey 40

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. Challenge : The Fortune 100 Retail Company had seen its prior projects failing without purposeful engagement of associates across the organisation. Ruth Crowley. The full book can be purchased here.

Case Study 52

Case Study Study Customer Journeys Customer Experience 52

CSM Magazine

MARCH 26, 2020

On-demand companies must adopt mobile as a primary platform for engaging with customers and include more than just the service in-app. integrates messaging in-app, it will create a tighter support flow, giving agents even more relevant customer data, helping them resolve customer support issues even faster.

Case Study 52

Case Study Study Customer Experience Wait Times 52

Lithium

DECEMBER 17, 2018

What design secrets do they have to drive engagement? Download the Autodesk Case Story. . ~5M forum visits per month. +44% 44% increase in forum traffic. 25K+ accepted solutions. How did they motivate customers to volunteer and become Expert Elites?

Case Study 61

Case Study Study Customer Care Software 61

Beyond Philosophy

JANUARY 23, 2017

Colin is an international author of five bestselling books and an engaging keynote speaker. The post Case Study: Enhance Your CX With This Technology appeared first on. Colin Shaw is the Founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Case Study 60

Case Study Study Technology Tourism 60

Beyond Philosophy

NOVEMBER 30, 2023

For example, we worked with RICOH Printers, Canada, which became our case study based on their improvement of 34 points in the Net Promoter Score® 1 over 30 months. Another massively important area that HR deals with is employee engagement and internal communications. We all know happy employees make happy customers. Click here.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

inSided

JULY 30, 2021

We spoke to Juliana Spinardi, Community Specialist at Pipefy, about the community journey, the impact on engagement and self-service rates, and what’s next for the Pipefy community. One year later, nearly 95% of support inquiries are solved by peers.

Self Service 52

Self Service Case Study Study Engagement 52

SurveySparrow

MARCH 19, 2024

Videos are naturally more engaging because people are visual. Videos can help your lead generation by: Boosting social engagement: Videos are easy to consume, especially on social media. Because they happen in real time, these videos trigger them into engaging with your brand. Google also prioritizes video content.

Video 95

Video Strategy Marketing Social Media 95

Second to None

OCTOBER 19, 2020

The problem is, how do you measure employee engagement and what does “healthy” employee engagement look like? Employee Satisfaction vs. Employee Engagement. We should first understand what employee engagement is and the difference between “engagement” and “satisfaction.”. Engagement is ever-changing.

Employee Engagement 116

Employee Engagement Engagement Net Promoter Score Metrics 116

BlueOcean

JULY 18, 2017

Our Tier 1 and Tier 2 agents are adding more value higher up in the customer experience process by being engaged in complex, critical decision-making. The post Automating Transactional Volume for Multinational IT Corporation: A Case Study appeared first on. Complex customer service scenarios are our sweet spot.

Case Study 50

Case Study Study Contact Center ROI 50

Storyminers

MAY 21, 2020

Nimble’s newly redesigned Today Page is an intuitive, all-in-one dashboard that delivers clear views of the pipeline and the people you plan to engage during today’s meetings, on tasks and via social media. Watch Nimble as a case-study-in-the-making on how to do software development/customer experience right!

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Case Study Social Media Study Meeting 246

Lithium

JUNE 11, 2019

What design secrets do they have to drive engagement? Download the Autodesk Case Story. . ~5M forum visits per month. +44% 44% increase in forum traffic. 25K+ accepted solutions. How did they motivate customers to volunteer and become Expert Elites?

Case Study 40

Case Study Study Customer Care Software 40

Lithium

JUNE 11, 2019

What design secrets do they have to drive engagement? Download the Autodesk Case Story. . ~5M forum visits per month. +44% 44% increase in forum traffic. 25K+ accepted solutions. How did they motivate customers to volunteer and become Expert Elites?

Case Study 40

Case Study Study Customer Care Software 40

Lithium

JUNE 11, 2019

What design secrets do they have to drive engagement? Download the Autodesk Case Story. . ~5M forum visits per month. +44% 44% increase in forum traffic. 25K+ accepted solutions. How did they motivate customers to volunteer and become Expert Elites?

Case Study 40

Case Study Study Customer Care Software 40