ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Vanessa Hannay , Director of Customer Success, Muck Rack . Making customers happy is no longer good enough. . . The year was 1909.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. Getting bombarded by Marketing for unrestricted customer access. Put simply, Customer Success does a lot of things for a lot of people. ChurnZero vRYG panelists included: Sana Farooq , Director of Customer Success, FloQast.

Customer Success 59

Customer Success Company Management Roadmap 59

SmartKarrot

OCTOBER 27, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will advise customers as a trusted partner on use-cases, fundraisinggiving strategies, and Givelify products and services. Ensure customer buy-in throughout the process.

Customer Success 19

Customer Success Case Study Roadmap ROI 19

SmartKarrot

SEPTEMBER 5, 2022

Establish key success metrics for each customer and communicate progress against those metrics with both customers and internal partners. Help develop customer engagement forums to build a collaborative community of Arc customers. Monitor health indicators, usage data, renewal dates and growth opportunities.

Customer Success 19

Customer Success Case Study Customer Satisfaction ROI 19

Education Services Group

FEBRUARY 5, 2019

Guiding your customers at the right pace, with the right understanding of their business, and providing the right tools are the keys to a successful SaaS customer journey. More importantly, how do you use the principles of customer success to drive that process? 1) ONBOARDING. 4) VALUE REALIZATION.

Customer Success 45

Customer Success Effort Score ROI Case Study 45

SmartKarrot

JUNE 30, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

Education Services Group

FEBRUARY 5, 2019

Guiding your customers at the right pace, with the right understanding of their business, and providing the right tools are the keys to a successful SaaS customer journey. More importantly, how do you use the principles of customer success to drive that process? 1) Onboarding. 4) Value Realization.

Customer Success 40

Customer Success Effort Score ROI Case Study 40

Natalie Petouhof

MAY 27, 2016

Customer Experience IOT in the Automotive Industry-Upcoming. **. . Customer Experience IOT in the Automotive Industry-Upcoming. **. Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. •

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. Customer success teams use playbooks and strategies in their ongoing efforts to ensure customers achieve operational success and maximize value from your solution offerings.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

ChurnZero

SEPTEMBER 20, 2022

As a Customer Success professional, how can you provide positive memories in a consistent way? The potential ROI for you includes glowing reviews, solid customer case studies, and constructive feedback to improve your product and service—as well as increased retention and recurring revenue.

Meeting 52

Meeting Sports Case Study Hospitality 52

Gainsight

MARCH 15, 2023

With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable businesses that withstand the market. The focus for us is constantly asking ourselves: are the outcomes that we’re delivering improving efficiencies and performance efficiencies for our customers?

Strategy 52

Strategy Self Service Trends Case Study 52

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Customer Success 10

Customer Success Case Study Roadmap ROI 10

Confirmit

OCTOBER 18, 2018

Several key strategies come into play when it comes to preventing customer churn: Ensure you provide great channels of communication for your customers to get in touch with you when things go wrong, in the channel they deem appropriate. CASE STUDY. Interesting Links. Siemens Corporation: Bringing a Global Approach to VoC.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Gainsight

MARCH 19, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Success leaders usually manage more revenue than anyone else at the company. Sales determines what types of customers to target and close.

Sales 59

Sales Case Study Strategy Exercises 59

Gainsight

MARCH 9, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Success leaders usually manage more revenue than anyone else at the company. Sales determines what types of customers to target and close.

Sales 52

Sales Case Study Strategy Exercises 52

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Today, we’re proud and delighted to recognize the following Customer Success teams as 2022 ChurnHeroes. Today, this customer segment’s NRR is at 124%.”

Meeting 98

Meeting Customer Success NPS Customer Satisfaction 98

Influitive

AUGUST 3, 2015

The majority of survey respondents (71%) said detailed ROI analyses are becoming an incredibly important part of the buying process. The best way to show ROI is to create case studies showcasing how your advocates are using your products to succeed. It’s also important to tell your advocate’s stories.

B2B 66

B2B Report Social Media Marketing 66

Confirmit

DECEMBER 5, 2018

What is Customer Success (CS)? Customer Success can be defined as an organization’s approach to ensuring their products and/or services can deliver the right business outcomes for their customers. Why is Customer Success Important? What is the Definition of Customer Success Management?

Customer Success 40

Customer Success Effort Score Touchpoint Metrics 40

Kustomer

DECEMBER 31, 2020

Customer engagement should be of the utmost importance when it comes to daily company operations. When Annette is asked to help improve a brand’s CX efforts, she assesses it to create strategies personalized to that brand – tools and tactics that will help enable exemplary customer service. Annette Pedroza: (03:08).

Customer Centricity 59

Customer Centricity Culture Leadership Effort Score 59

Education Services Group

JULY 25, 2019

Your Customer Success efforts generate a lot of data, from product usage to customer behavior to adoption and renewal rates. You read all the articles and saw the light on how important Customer Success is to your business. Emphasize a Company Culture of Customer Success. Focus on Outcomes and ROI.

Customer Success 40

Customer Success Strategy Data Company 40

Amity

JUNE 10, 2014

Amity sat down with Daniella Degrace, Former EVP of Customer Success at radian6 and Salesforce.com, to talk about customer success and posed a series of questions leading to the ultimate: If a development team were at her disposal what kind of customer success platform would you ask them to develop?

Customer Success 48

Customer Success ROI Case Study Customers 48

Amity

JANUARY 20, 2016

Issue 72 - Customer Success Articles that are Certified Classics (Part 2). In this issue of the SaaS Tattler, we've currated a list Customer Success articles that are certified classics. Join us on January 26 at 1pm ET , as we teach you to transform product adoption for all your customers.

Customer Success 48

Customer Success e-support Case Study Sales 48

ClearAction

AUGUST 6, 2019

Sales Enablement: Information from journey and persona research helps Sales to put themselves in customers’ shoes and understand what customers need. Marketing creates content and training for Sales and Customer Success teams to use with customers in sales calls and in quarterly business reviews.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

Natalie Petouhof

SEPTEMBER 3, 2015

Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Know if executive champions are no longer engaging with others. Overview of Bluenose’s Customer Success Management System.

Customer Success 40

Customer Success Net Promoter Score Management Sales 40

SmartKarrot

DECEMBER 7, 2020

Apply here: [link] Role: Director of Customer Success Location: New York, United States Organization: Hunter (IRC Israel) As a Director of Customer Success, you will build and maintain strong, long-lasting client relationships that drive customer loyalty. Build case studies highlighting success with customers.

Customer Success 10

Customer Success Case Study NPS Culture 10

CustomerSuccessBox

NOVEMBER 24, 2021

That is why businesses provide an extraordinary customer experience to maintain long-term relationships. Every company irrespective of its industry lays emphasis on delivering value to its customers. In the Customer Success industry, customers usually buy a Customer Success platform because their operations are not optimized.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52

Bold360

DECEMBER 1, 2016

With a focus on digital marketing, he is passionate about helping small businesses grow and achieve a positive ROI from all their marketing efforts using common-sense marketing and modern tools. Josh Rubin is the owner of Creative California , in Sacramento CA. Ajay Prasad.

Software 40

Software Customer Experience Company CRM 40

Confirmit

MAY 29, 2018

We recommend you follow the 5 stages below to ensure your VoC program delivers the insight you need to build strong customer experiences, create competitive advantage and generate ROI. Customers are, and should be, at the center of everything you do. 7 Secrets of Voice of the Customer Success. Case study.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40

BirdEye

APRIL 25, 2023

These goals can be to increase brand awareness, generate more leads, boost customer engagement and loyalty, improve customer service, monitor brand reputation, and establish thought leadership, to name a few. Conversions are a direct indication of a business’s social media ROI.

Social Media 93

Social Media How To Infographics Video 93