Customer Bliss

AUGUST 8, 2019

The authors of the following books have also been guests on my podcast, The Chief Customer Officer Human Duct Tape Show. Jay Baer , Founder of marketing consultancy, Convince & Convert, and author of 6 best-selling books, has co-authored this book with Daniel Lemin, shedding light on why and how customers talk about brands.

Chief Customer Officer 143

Chief Customer Officer Hotels Customer Experience Tips 143

SurveySensum

MAY 9, 2022

Invite your loyal customers to participate in case studies. Also, this process demonstrates the beginning of an interactive relationship with the customer as this will, later on, help you to invite your loyal customers/promoters to participate in further events like case studies or webinars, and so on. .

Feedback 52

Feedback Case Study Effort Score Chief Customer Officer 52

CX Journey

JUNE 14, 2017

Books like the Ultimate Question series, Outside In, and Jeanne Bliss' books about the Chief Customer Officer role are great resources. Take a course with one of CXPA's Authorized Resource & Training Providers. Educate yourself I cannot say this enough: read, read, read. Attend webinars. Sign up for blog newsletters.

Chief Customer Officer 144

Chief Customer Officer NPS Consulting Resources 144

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

Helen Dewdney

SEPTEMBER 7, 2020

Over the years I wrote a guest post for Tesco, met the executive team , interviewed the new Chief Customer Officer , disagreed many times on the notorious issue of Fake Farms and adverts (I still maintain that I was right!) You can read more about my time working with Tesco in Case study: Tesco and a consumer champion.

Social Media 54

Social Media Chief Customer Officer Case Study Consumers 54

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. The Ten Principles Behind Great Customer Experiences by Matt Watkinson.

Customer Service 100

Customer Service Case Study Gamification Culture 100

ChurnZero

JULY 9, 2020

Moderators keep their eyes on the road (and clock) to make sure speakers don’t veer the discussion too far off course, get stuck in a tangent, or miss a main point. Celebrate (and Capitalize) on Success With Case Studies. If they outshine your customer, you’ll lose the reader.

Strategy 64

Strategy Marketing Case Study Effort Score 64

Customer Bliss

JUNE 22, 2018

How to Create Great Customer Experience . NasdaqSpeedReads : When it customer service, author and expert Jeanne Bliss shares an important question Chief Customer Officers should ask –“Would You Do That To Your Mother?” Lyanne Alfaro: Of course. There’s 32 case studies.

Customer Journeys 120

Customer Journeys Chief Customer Officer Survey Voice of Customer 120

ChurnZero

MAY 1, 2020

The key is to work backwards from your audience’s main objectives to match your business case. For instance, let’s say you were selling Customer Success software to your C-Suite. You may focus on how software automation increases the team’s bandwidth to provide targeted one-to-one customer outreach. Don’t omit objections.

e-support 53

e-support Tips Chief Customer Officer Software 53

Qualtrics

AUGUST 20, 2021

And I think that's more important about why your response rate is so low is that you may have disengaged customers.” We always send our surveys from our CEO or CCO (Chief Customer Officer),” she says. But then we follow up with the account manager or the customer success manager. They're not being graded.

B2B 26

B2B NPS Hospitality Chief Customer Officer 26

Amity

NOVEMBER 25, 2014

This alone should substantiate the need for a customer success role within the organization. Amity: This is a case study in situation/solution/impact and experience that you can leverage having been there and of course we can all learn from. Amity: That is one innovative way to skin that cat!

Customer Success 48

Customer Success Chief Customer Officer Financial Sales 48

Michel Falcon Experience

NOVEMBER 8, 2015

There is plenty of light, affordable software to help you survey your customers. A company called TinyPulse , software that I recommend in my online course, Experience Academy , allows you to ask your employees one question at a time. An emerging role within companies of all sizes and industries is the Chief Customer Officer.

Customer Experience 60

Customer Experience Customer Journeys Chief Customer Officer Survey 60