Gainsight

DECEMBER 15, 2023

So what does that mean to Customer Success (CS) orgs? Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful. But don’t worry, this is a good thing.

Tips 52

Tips Leadership Sales Training 52

GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Service today is a crucial point of differentiation.

Trends 52

Trends Customer Service Self Service Contact Center 52

Talkdesk

JANUARY 2, 2020

After placing in the Leader quadrant of the 2019 CCaaS Magic Quadrant for North America , Talkdesk is atop the list of customer service vendors in Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. Process Orchestration: support for more and more complex and personalized customer engagements.

Report 66

Report Self Service Customer Service Contact Center 66

CSM Magazine

APRIL 25, 2023

Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Contact centres are an integral part of delivering customer service. Empower agents with practical coping mechanisms for dealing with frustrated customers.

Self Service 52

Self Service Contact Center Analytics Call Recording 52

CSM Magazine

FEBRUARY 2, 2021

Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions. . For agents, the QM Connector supports fast access to a customer’s call recording history for self-review and improvement.

Call Recording 40

Call Recording Customer Satisfaction Analytics Interaction 40

Survicate

NOVEMBER 27, 2018

Let’s be honest – there are no magic hacks that will get you 1000 new customers in 10 days – not unless you nail their needs in a truly stupendous manner. The good news is that your customer success and sales departments can certainly help out. You may outsource gathering information about your customers.

Feedback 55

Feedback Marketing Chatbots Survey 55

Talkdesk

MAY 3, 2017

The mission of AppConnect is to allow Talkdesk customers to add more tools to their contact center stack without any hassle. All of the apps available on AppConnect are guaranteed to come with one-click install, a free trial and a pay-as-you-go process that allows customers to change their plan any time they want.

Contact Center 40

Contact Center Call Recording Call Center Return on Investment 40

Education Services Group

MAY 5, 2020

Before Customer Success even existed, ESG already had a long history of robust experience in customer education – selling and operationalizing training sessions for some of the country’s largest software companies. You may also wish to schedule a follow up call or your next quick check-in call at this time.

Training 52

Training Tips Meeting Call Recording 52

Kustomer

JANUARY 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Tips for Relating With The Customer. Reactive Vs. Proactive Customer Service.

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Omni-Channel How To Multi-Channel Contact Center 81

Talkdesk

AUGUST 4, 2017

Their goal is not only to increase the amount of calls, but also also the quality of the calls. Rich illustrated Autoreach’s Salesforce integration, demonstrating how a customer can customize lists, settings and time between calls to maximize efficiency of outbound dialing.

Contact Center 42

Contact Center Call Recording Metrics Measurement 42

Talkdesk

AUGUST 4, 2017

Their goal is not only to increase the amount of calls, but also also the quality of the calls. Rich illustrated Autoreach’s Salesforce integration, demonstrating how a customer can customize lists, settings and time between calls to maximize efficiency of outbound dialing.

Contact Center 40

Contact Center Call Recording Metrics Measurement 40

Talkdesk

JUNE 29, 2017

When Talkdesk launched AppConnect , the mission was simple: empower Talkdesk customers to get more value out of their call center by giving them easy access to try new technology and build an optimal stack. Simple Emotion. The tool can be used to convert sales at a higher rate and also as a means of assessing and training sales agents.

Sales 40

Sales Call Recording Call Center CRM 40

SmartKarrot

MAY 2, 2023

“Your most unhappy customers are your greatest source of learning.” ” – Bill Gates These words, spoken by the great world leader highlight the importance of understanding customer sentiment, even when the sentiment is negative. And this is where call sentiment enters the scene.

How To 10

How To Social Media Net Promoter Score Chatbots 10

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. How many steps do agents have to do to process a customer? How often do agents need to call or e-mail the solution to complete a task? What is the expected ROI?

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Return on Investment Contact Center ROI Measurement 52

SmartKarrot

MAY 8, 2023

Easy usability and some excellent features like call recording, screen sharing and the option for setting up virtual background, are among the top reasons that make it one of the best. Keep track of participants: Now, this is one of the most significant benefits of adding an intelligence layer to your calls. But that’s not it!

How To 10

How To Call Recording Conference Tips 10

SmartKarrot

APRIL 20, 2023

There are a number of different ways that Call Intelligence can be used to improve business operations. As such, businesses that take advantage of Call Intelligence are able to gain an edge over their competition and better serve their customers. This will further help you in making enhancements in the entire customer journey.

Call Center 10

Call Center Analytics Call Recording Analysis 10

SmartKarrot

JANUARY 6, 2022

The data collected from the conversation forms the basis to understand the customer better – their needs, pain points, and expectations. It also helps to understand the performance of the representatives or agents of the business from the customers’ point of view. Customers are the lifeline for any business organization.

Software 10

Software Analysis Call Recording Sales 10

SmartKarrot

SEPTEMBER 24, 2020

NPS cheerleaders and customer experience experts are monitoring improvements, setting benchmarks, and doing whatever it takes to improve NPS customer service. For this, you need to dive deep into customer feedback. Listen to the Customer’s Voice. Additionally, do some analysis of your call records.

Net Promoter Score 10

Net Promoter Score NPS Call Recording Feedback 10

SmartKarrot

MAY 14, 2023

Imagine this – You are in a conversation with one of your most valued customers and they are detailing you (and your team) about an upcoming project. Imagine what impression it must create with the customer and the mishap that may have occurred if the notes weren’t shared with the client. So what’s the solution to the problem?

How To 10

How To Analytics Conference Meeting 10

CustomerSuccessBox

FEBRUARY 20, 2022

Customer health score gathers all the significant data of customers and analyzes the future behavior for a predictable time. Measure customer health scores to know how your customers are performing in real time. Churn seemed daunting in the past, especially to know suddenly when customers are leaving.

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Measurement Tools Effort Score Software 52

Natalie Petouhof

SEPTEMBER 26, 2016

In case you are wondering, has anyone else discovered this service, Dialpad’s customers include 60 percent of the Fortune 500, high-growth enterprises, and forward thinking organizations and start-ups. CUSTOMER ROI CASE STUDY: VIVINT SOLAR . GIVING EMPLOYEES THE RIGHT TOOLS & TECHNOLOGY RESULTS IN BETTER CUSTOMER EXPERIENCES.

System 40

System Communication Tools ROI 40

ChurnZero

JANUARY 28, 2022

I’ve had the pleasure of working with some incredible teams during my time in Customer Success. So, I’d like to give a quick shoutout to Lauren Dill , Director of Success & Services at Ellevation Education, and Kelly Jo Drey , Partner Success Operations Manager at FreeWill. Customers come and go.

Software 98

Software How To Feedback Training 98

ChurnZero

JANUARY 28, 2022

I’ve had the pleasure of working with some incredible teams during my time in Customer Success. So, I’d like to give a quick shoutout to Lauren Dill , Director of Success & Services at Ellevation Education, and Kelly Jo Drey , Partner Success Operations Manager at FreeWill. Customers come and go.

Software 52

Software How To Feedback Training 52