Gainsight
FEBRUARY 21, 2023
Customer success (CS) is a multifaceted discipline. At the heart of this juggling act is Customer Success Operations (CS Ops). McClanahan identified priority CS ops tasks to tackle, and offered suggestions for low-hanging fruit opportunities to create scale in your Customer Success program.
CX Accelerator
FEBRUARY 12, 2018
Or it can come into the company outside the formal survey process like chat or email strings, or call recordings. And, survey fatigue and other reasons pop up as to why customers are not providing feedback. So… What can companies do to improve their voice of the customer success?
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SmartKarrot
APRIL 20, 2023
Considering the heavy competition and the evolving business environments, it has become more important than ever to put customer success on the pinnacle. However, as businesses keep on the growth streak, scaling customer success efforts can prove to be daunting.
Gainsight
MAY 12, 2021
Gainsight’s Chief Customer Officer, Kellie Capote, recently had a chance to join Amanda Schmidt, VP of Customer Success at PandaDoc, Customer Success Evangelist, Dan Steinman, and Bryan Plaster, Founder and CEO of CompleteCSM, for a candid conversation on how to handle the complex scenario of having a “green” customer churn.
Gainsight
DECEMBER 15, 2023
So what does that mean to Customer Success (CS) orgs? Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful. But don’t worry, this is a good thing.
ChurnZero
NOVEMBER 11, 2020
Customer Success (CS) has become a larger priority for many companies in the past five years as the shift to SaaS subscriptions has become the de facto standard for most license models, and customers can more easily switch vendors with little effort. Customer Success Around the Web. Why Focus on Subscription Churn?
CSM Magazine
APRIL 25, 2023
Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Contact centres are an integral part of delivering customer service. Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted.
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