Moments That Matter in the Customer Experience: How Driver Analysis Helps Identify Which to Focus on & Why
InMoment XI
DECEMBER 7, 2022
In the past couple of decades, it has become more clear that consumers are after more than just the “product” they purchase. Today’s organizations realize this; so, they try to continuously improve the way in which they deliver those experiences. . But is the call center interaction all that matters for the customer?
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