Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Aimee Lucas. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Aimee Lucas. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

MARCH 11, 2023

We say this in our painted picture, our vision for our brands. Take care of your customer, and they’ll take care of the brand and the future growth. You come in and rather than a seeing a brand, you see, it’s all about people with my name below it. That’s all any brand you own. Our head office.

Culture 60

Culture Company ROI Brands 60

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Help Scout

JUNE 22, 2021

The ROI of great customer service. “We Customer service, when done well, has just as much impact as a strong sales funnel or excellent marketing efforts. For 86%, good customer service turns one-time clients into long-term brand champions. We see our customers as invited guests to a party, and we are the hosts. Zendesk ).

Customer Service 128

Customer Service Social Media Self Service Knowledge Base 128

Currency Alliance

MARCH 20, 2020

What most brands don’t consider is that if they don’t do each of these things, the loyalty program actually becomes an opportunity cost: locking a smaller number of customers into a lower-value proposition than they will soon get elsewhere. On average, most brands that operate a loyalty program spend about 2.5% of revenue on it.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

Experience Matters

APRIL 7, 2015

Once again we had a great group of nominees, making the scoring difficult for the judges. 1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. 2) Make the case : Winning brands win the hearts of their customers.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Currency Alliance

FEBRUARY 26, 2019

We believe these trends will occupy most brands’ efforts during 2019. Therefore, we offer this fairly extensive summary of what most brands should be doing with their loyalty programs to maximize business impact this year. Customer data: maximize ROI. How can we call that success?

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Customer Guru

MARCH 7, 2018

Now, Taj is an extremely customer-centric brand; their employee training program, their way of dealing with customers is very different and top-notch. We are the first pharmaceutical company to have added Net Promoter Score in Pharmaceutical Contract Development and Manufacturing Organisation (CDMO) business.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

Michel Falcon Experience

MARCH 27, 2019

I recently had the pleasure of sitting down with Brian Scudamore, CEO of O2E brands, to discuss how he went door-to-door with a single truck to creating 300,000,000+ in revenue each year! You’ve come in and rather than seeing a brand, you see it’s all about people with my name below it. Imagine having a fourth brand.

Culture 60

Culture Company How To ROI 60

CX Ahead

MARCH 4, 2021

There is no point in making the shop cleaner than a hospital room because your customers won’t notice nor would they care, it just need to be to a certain level and this will suffice. The math won’t add up, you will be out of pocket and you will frantically accelerate your customer acquisition efforts, leading to more leakage.

Customer Experience 52

Customer Experience Net Promoter Score Measurement Customers 52

Michel Falcon Experience

APRIL 11, 2019

Which, if none of you are familiar with the brand 1-800-GOT-JUNK, I think they’re very successful. Jason: Multiple brands, and Brian is just crushing it. Michel Falcon: Working for such a great brand. When I’m asked what is the ROI of this, what is the ROI of that?

Culture 60

Culture Leadership Hospitality Meeting 60

Grade.us

FEBRUARY 4, 2020

Their efforts are working. So you’ve got to make their efforts work for you. Doing local SEO right can triple or quadruple your ROI. “Our primary focus is ensuring the brands we represent are visible, accurate, and duplicate-free on all the sites most important to their industry and clients.

How To 23

How To Hotels Healthcare Automotive 23

Michel Falcon Experience

MARCH 12, 2019

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? So I went ahead and Got Junk, we launched Net Promoter Score program complaint resolution systems, built customer centered training material for thousands of employees, and many other good things.

Culture 12

Culture Employee Engagement Company Engagement 12