ShepHyken
APRIL 28, 2024
My Comment: I’ve been studying how different brands are creating successful loyalty programs. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. The brands that win are the ones who find a way to engage, personalize and reduce friction in their experiences.
ChurnZero
AUGUST 6, 2021
Push yourself to learn a new facet of Customer Success, hear a different perspective, or dive deeper into topics or specializations that interest you most. Of course, nothing can replace actual practice and application. Customer Success Podcasts. Customer Success Blogs. Customer Success Books. Industry Webinars.
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NICE inContact
JANUARY 17, 2019
What if the only human interaction your customers have with your brand is through an agent working at your contact center? Wouldn’t you make sure that agent was great “brand ambassador” material? Contact center agents have a significant impact on customer experience and thus the bottom line.
Stella Connect
SEPTEMBER 28, 2021
Ecommerce dominates the retail industry today as brands rely on digital channels to offer products and services to customers wherever they are. Brick-and-mortar stores still exist, but the retail customer experience largely takes place online rather than only in the confines of a physical location.
ChurnZero
AUGUST 6, 2021
Push yourself to learn a new facet of Customer Success, hear a different perspective, or dive deeper into topics or specializations that interest you most. Of course, nothing can replace actual practice and application. Customer Success Podcasts. Customer Success Blogs. Customer Success Books. Industry Webinars.
Gainsight
JANUARY 8, 2021
They have a creative array of products that provide best in class digital tools that help everyone from the individual to global companies and brands. Gainsight introduced PX to the customer, confident that it could solve many of its issues. PX has the ability to detail and time messaging so as not to overwhelm the customer.
Quadient
OCTOBER 22, 2021
In fact, we’ve been recognized with the leading customer enablement scor e – at a whopping 90 – in Aspire 2021 CCM Leaderboard rankings. . It’s this score that gives Quadient customer confidence that customers of other solutions lack – it measures how well a CCM vendor enables clients for successful implementation. .
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