InteractionMetrics

APRIL 16, 2024

But an alarming paradox has emerged: Customers are more dissatisfied than ever. According to Forrester Research , in 2023, for the second year in a row, the quality of customer experience among U.S. brands declined. Whatever you promote about your company sets up what customers expect. What’s the missing link?

Strategy 52

Strategy Customer Experience Effort Score Net Promoter Score 52

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Course Descriptions.

Customer Service 53

Customer Service Training Course Customer Service Training 53

ShepHyken

NOVEMBER 30, 2018

Customers and organizations agree that the ability to seamlessly span channels is the hallmark of the omnichannel revolution. Trouble spanning channels, meanwhile, ranks as one of the biggest customer experience pain points. That recommendation is, of course, the epitome of a cliché.

Omni-Channel 95

Omni-Channel Self Service Policies Abandon Rate 95

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Course Descriptions.

Customer Service 40

Customer Service Training Customer Service Training Course 40