BlueOcean
NOVEMBER 13, 2023
And many businesses feel pressure to predict the where, when, and how of their customer interactions. Voice of Customer analytics: Everything you need to know Customer experience is, we believe, the core of excellent customer care. After all, happy employees create happy customers.
ECXO
MARCH 21, 2023
By incorporating these pillars into your customer experience culture, you can create a holistic approach to both customer and employee experience that fosters customer loyalty, retention, and ultimately drives the ultimate mix of adoption and business growth. It is a process and will not happen in one day.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
JUNE 22, 2018
Recently, during the launch of my latest book, “ Would You Do That To Your Mother? The ‘Make Mom Proud’ Standard for How to Treat Your Customers ,” I stopped at Nasdaq in Times Square for a #NasdaqSpeedReads interview with Lyanne Alfaro. How to Create Great Customer Experience .
inmoment
MARCH 12, 2020
Now is not the time for call centers to “play by the book” and enforce rigid corporate policies. Tip #5: Don’t Forget Your Employees. We cannot underscore the need to keep an employee experience perspective during this time. Employees own another level of stress in situations like this. . Tip #3: Be Flexible.
Russel Lolacher
JUNE 15, 2021
What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. But what about serving employees? Employee engagement hovers around 9,000.
Think Customers
DECEMBER 13, 2021
Step #5: Orchestrate improved customer and employee experiences Once your transformation strategy is defined and you have full buy-in across your organization, you can begin to implement the changes you’ve prepared for, starting with the first point on your roadmap. The post 6 ways to renew (and stick to!)
Wootric CX Blog
FEBRUARY 14, 2019
Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Colin Shaw. To reduce churn? Steven Van Belleghem.
Expert insights. Personalized for you.
177 
Let's personalize your content