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Leader’s Guide to Call Center Retention

COPC

Have we explored the tools available to create a performance-driven culture for at-home employees as we do with their in-office counterparts? Performance Culture Are new hires aware of how their role aligns with the overall strategy? See Figure 2. A lack of engagement can lead new hires to reconsider their decision before starting.

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Top 30 Customer Service Books Every Team Needs to Read

Comm100

Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” But other times we can take the wisdom someone else has so carefully researched, developed, and discovered by reading a book in your free time. ” – Charles W.

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5 Ways to Connect the Learner’s Journey to the Employee Journey

Experience Investigators by 360Connext

Involve learning in technology and tool rollouts. But they were being asked to use tools, technology and even new approaches to communicating that were not intuitive to them. The learning team was not involved with the technology rollouts, so these more experienced workers were left to figure things out on their own.

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Contact Center Performance: Mastering the Art of Transformation

NobelBiz

The Technology Tango: Dancing with Tech Troubles In the realm of contact centers, technology hiccups are like unexpected dance partners. The solution lies in nurturing a vibrant company culture that empowers agents and values their contributions. Cultivate a culture of empowerment and inclusion.

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WFM ROI: Why You Need Workforce Management Software Now

Playvox

“Time is money” is a phrase attributed to Benjamin Franklin, first appearing in The American Instructor , a book published in 1748. Keeping agents engaged means: Fostering a healthy company culture. Investing in technology that supports engagement. Making things fun with gamification. Encouraging collaboration.

ROI 86
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New Outbound Lead Generation Programs: Top 15 Challenges for Call Centers

NobelBiz

Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level.

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The Art of a Successful Phone Call

NobelBiz

There are entire books written on this subject—it’s a whole field of study! Finally, there’s employee satisfaction and building call center culture. Employee satisfaction and building call center culture After all, the call center agents are the ones directly interacting with your customers.