Second to None

AUGUST 7, 2018

If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . Yet despite all your efforts, some shoppers will abandon their shopping carts without completing a purchase. What makes customers leave their carts without buying?

Strategy 63

Strategy Abandon Rate Voice of Customer Tips 63

ProProfs Chat

DECEMBER 16, 2020

Changing shopping trends are likely to reshape this 2020 holiday season. This impacts the way consumers will spend, travel, shop, and celebrate this season. To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms.

Management 98

Management How To Chatbots Tips 98

Comm100

NOVEMBER 25, 2015

When the live chat going gets tough you might think to yourself, what do customers truly expect from me? But several live chat features make it easier than ever to anticipate customer pain points—and with proactive chat, you can dazzle customers by reaching out before they even think to make their way to the “contact” page.

Abandon Rate 100

Abandon Rate Guidelines Customer Satisfaction Feedback 100

Comm100

FEBRUARY 5, 2018

This makes it difficult for customers to shop for the software that would be most appropriate for their business. This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. Live Chat Software. CRM Software. PR Software.

Social Media 121

Social Media CRM Self Service Software 121

BirdEye

NOVEMBER 29, 2023

This blog post explains everything you need about AI chatbots and how to leverage them for your business needs. How to use AI chatbots for business? It uses machine learning, natural language processing, and other AI-driven technologies to understand the context behind a query and respond to it accordingly.

Chatbots 59

Chatbots How To Social Media Knowledge Base 59

Kustomer

NOVEMBER 4, 2020

Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. Leveraging AI can help businesses better understand customers and deliver better CX, resulting in higher conversions and decreased cart abandonment. Automating manual tasks like tagging.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

ViiBE Blog

JANUARY 15, 2021

Quality of experience, more so than price, is the key metric that customers use when choosing products. Companies using co-browsing see annual improvement of 5.1% These solutions are easy to use: Co-browsing is supported by WebRTC and operates browser-to-browser. No cart left behind: Higher sales conversion rates.

Omni-Channel 52

Omni-Channel Effort Score Comparison Customer Satisfaction 52

ViiBE Blog

JANUARY 15, 2021

Quality of experience, more so than price, is the key metric that customers use when choosing products. Companies using co-browsing see annual improvement of 5.1% These solutions are easy to use: Co-browsing is supported by WebRTC and operates browser-to-browser. No cart left behind: Higher sales conversion rates.

Omni-Channel 52

Omni-Channel Effort Score Comparison Customer Satisfaction 52

Optimove

OCTOBER 4, 2022

Users get an optimum app experience with reduced data usage and shorter loading times. Forbes, Medium, Uber, and Travajo, to name a few, are using PWAs to optimize the CX. Users can stream a movie, chat with their BFF, and edit their photos simultaneously. The results? And for brands? The Medium PWA. AI-powered apps.

Trends 52

Trends Competitive Advantage Transportation Entertainment 52

Kustomer

NOVEMBER 4, 2020

Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. Leveraging AI can help businesses better understand customers and deliver better CX, resulting in higher conversions and decreased cart abandonment. Automating manual tasks like tagging.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

SmartKarrot

FEBRUARY 16, 2022

Enhancements in CX can reduce customer attrition by 10 to 15%, raise offer win rates by 20 to 40%, and reduce customer service costs by up to 50%. How are businesses retaining customers using customer experience? Gen Zers and Millennials are among the majority of people shopping online via various channels.

Customer Experience 10

Customer Experience Social Media B2B e-support 10