how-can-ai-complement-people-in-customer-support Blog Related Topics 
BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? And how do offshore solutions, interpreters, and texting play a role? But what’s the best approach?
BlueOcean
MARCH 13, 2023
Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or might fit, into the contact center world. So let’s get into it. Those first three are what we’d expect.
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NobelBiz
MARCH 26, 2024
While there’s no one-size-fits-all solution to address all operational and customer-related challenges for businesses, Customer Experience Automation (CXA) has emerged as a compelling strategy for a lot of businesses these days. Table of Contents What Is Customer Experience Automation (CXA)?
Bizagi
AUGUST 1, 2019
In this article IDC’s Neil Ward-Dutton, VP AI and DX Practices, Europe, answers the essential questions you need answers to before embarking on your project with IPA. The main categories of technology that contribute to IPA today are AI, RPA, workflow/BPM and application integration/API management. Source: IDC, 2019.
Bizagi
FEBRUARY 17, 2020
While both technologies have their own strengths, combining RPA and DPA can help to deliver true end-to-end automation and truly transform your business. This then frees up employees’ time so they can instead do higher value work. How can RPA help with digital transformation? Here’s why you need both RPA and DPA.
Bizagi
AUGUST 1, 2019
In this article IDC’s Neil Ward-Dutton, VP AI and DX Practices, Europe, answers the essential questions you need answers to before embarking on your project with IPA. The main categories of technology that contribute to IPA today are AI, RPA, workflow/BPM and application integration/API management. Source: IDC, 2019.
North Highland
JUNE 25, 2019
“Will you have enough money to support yourself when you finish in the world of work?”. The dividing line between advice and guidance is unclear to consumers and whilst guidance may suffice for many retirees, there is an ongoing need for support which is currently unavailable. So, what can be done to improve retirement outcomes?
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