Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program
Comm100
JUNE 15, 2022
For your CX program to be successful, the goals and KPIs need to be adapted constantly to keep up with changing trends, new processes, and the evolution of consumer habits. It cannot be overplayed how effective a well-constructed survey can be to gauge how content your customers are. Conduct surveys and collect data. Prioritize.
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