When IVR meets Visual Assistance – Retaining the Lost Waiting Time
TechSee
JULY 17, 2018
Enabling image input into IVR shortens the entire process significantly: shorter average handling times (AHT), shorter call times, and best of all, an opportunity to wow customers. Integrating visual assistance within IVR enables efficient usage of time, by reducing waiting time as well as AHT.
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