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15 company culture ideas: The best, worst and the quirkiest we’ve seen!

SurveySparrow

Of course, you shouldn’t judge anyone, let alone the unfortunately tired and tied-up parents, but wouldn’t it cross your minds all the same? Every firm and business is in the search of the aptest company culture ideas for their company and also the ones they need to weed out. The Best Company Culture Ideas.

Culture 69
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Is the Future of Retail, Physical or Virtual?

C3Centricity

Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Offering free returns may work for apparel but not for electronics. Am I being naive? Maybe, but I’m not so sure. Customers will always need to see and try before they buy in numerous categories.

Retail 194
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The Future of Retail is in the Stars (or is it the Cloud?) Testing

C3Centricity

Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Offering free returns may work for apparel but not for electronics. Am I being naive? Maybe, but I’m not so sure. Customers will always need to see and try before they buy in numerous categories.

Retail 177
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Want To Recession-Proof Your Business? Invest In Your Brand Ecosystem

Strativity

This year and beyond, companies in any space—whether apparel, food, or fitness—need to prioritize creating ecosystems consumers can’t live without. Behavioral changes that used to unfold over the course of a decade now happen in a matter of months. Some industries are already doing this well. Seek connection, not perfection.

Brands 52
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CX leader spotlight: Michael Bair, SVP of Customer Experience at FIGS

delighted

We sat down with Michael Bair, SVP of Customer Experience at FIGS to learn how his career learnings helped him build a flourishing CX program at the leading direct-to-consumer healthcare apparel and lifestyle brand for healthcare professionals. Read the full FIGS case study here. Can you tell us how you got started in customer experience?

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Social Media Listening Checklist for Europe and Beyond

NetBase

All of those are guesses, of course, until we look at the actual word cloud defining these consumers’ most talked about terms. Not taking cultural differences into account is probably the biggest mistake novice international marketers make. Avoiding Culture Shock. Of course it is. And What Do They Want?

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Zappos customer service ‘core values’ sets record for longest call

Service Untitled

Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. On December 8, Customer Loyalty Team member Shaea Labus spent 10 hours and 29 minutes on a phone call.