C3Centricity

SEPTEMBER 14, 2020

Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Offering free returns may work for apparel but not for electronics. Another aspect of delivery that is changing is its timing. Am I being naive? Maybe, but I’m not so sure.

Retail 194

Retail Trends Apparel Transportation 194

C3Centricity

APRIL 29, 2020

Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Offering free returns may work for apparel but not for electronics. Another aspect of delivery that is changing is its timing. Am I being naive? Maybe, but I’m not so sure.

Retail 177

Retail Apparel Transportation Trends 177

Service Untitled

JANUARY 3, 2013

Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. On December 8, Customer Loyalty Team member Shaea Labus spent 10 hours and 29 minutes on a phone call.

Customer Service 76

Customer Service Apparel Wait Times Retail 76