article thumbnail

Customer Satisfaction Score (CSAT) Industry Benchmarks

GetFeedback

Apparel: 79%. Consumer Shipping: 78%. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. A new list of benchmarks is published each year by ACSI, with minor quarterly updates. . Below is the complete list of the newest CSAT benchmarks. Airlines: 73%. Ambulatory Care: 77%. Athletic Shoes: 79%.

article thumbnail

Experiential retailing is the next big thing in activewear

Alida

If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. Photo: Bloomberg.

Retail 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Facebook Video Ads: What’s the ROI?

Natalie Petouhof

times more likely to purchase than non-viewers and more than half of the marketing professionals worldwide name video as the type of content with the best ROI. This combination leads to an overall better ROI. But be careful – a call-to-action without engagement can result in consumers feeling “pushed” vs “pulled” into taking action.

ROI 40
article thumbnail

Rebellion at Dollar General! A Challenge to CX Strategies?

CX University

They proudly offer a hassle-free and convenient shopping experience to purchase low-price and frequently needed items such as food, snacks, health, beauty aids, cleaning supplies, basic apparel, houseware, and seasonal items. Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives?

article thumbnail

Want To Recession-Proof Your Business? Invest In Your Brand Ecosystem

Strativity

This year and beyond, companies in any space—whether apparel, food, or fitness—need to prioritize creating ecosystems consumers can’t live without. Another way to help consumers get the most out of your brand experience is by nurturing brand ecosystems through smart design. Some industries are already doing this well.

Brands 52
article thumbnail

Top 13 marketing channels for your business

BirdEye

And one of the first distinctions you’ll look for when choosing your channel is its ability to reach businesses versus consumers. Channels that help you reach businesses are called B2B (Business to Business) marketing channels, and those that help you reach direct consumers are called B2C (Business to Consumer).

article thumbnail

CX leader spotlight: Michael Bair, SVP of Customer Experience at FIGS

delighted

We sat down with Michael Bair, SVP of Customer Experience at FIGS to learn how his career learnings helped him build a flourishing CX program at the leading direct-to-consumer healthcare apparel and lifestyle brand for healthcare professionals. There’s a lot of talk about the ROI of customer experience.